Workforce Planning & Operations Coordinator

FIFA; Brazil; On-site; BRL 180,000 - 300,000; Full time

Job summary

FIFA Brazil invites applications for the Manager, Workforce Planning & Operations to work with Zurich-based FIFA27 head and WF team, ensuring the right talent is in the right roles for the FIFA Women’s World Cup 2027.

You will support planning across paid staff, freelancers, and volunteers, coordinate with cross‑functional teams, manage data trackers, and help deliver on-site workforce operations during tournament time.

Qualifications

• Experience with workforce planning, operations, events, or related field.
• Understanding of workforce planning systems and processes.
• Experience supporting operational teams in event or venue environments.
• Data-informed decision-making in workforce planning.
• Ability to organize tasks and manage priorities.
• Strong communication and teamwork in multicultural environments.
• Fluent English; Portuguese is an advantage.

Responsibilities

• Assist with the implementation of workforce planning and operations for the FIFA Women’s World Cup 2027 (FWWC2027).
• Support the coordination of workforce planning activities across all workforce types (paid staff, freelancers, tournament-time hires, secondees, etc.).
• Work with the Workforce Management team to help align workforce plans with operational requirements.
• Provide administrative support in maintaining workforce categories and entitlements data.
• Maintain and regularly update the centralised headcount tracker, ensuring accuracy of data.
• Support change management activities by tracking updates and communicating changes to relevant stakeholders.
• Assist in collecting and preparing inputs for workforce budgets, timelines, and planning activities.
• Support the delivery of operational workforce plans during tournament time, including assisting with site operations.
• Help gather and document requirements for workforce spaces, equipment, and operational needs on site.
• Support the documentation and maintenance of workforce policies, procedures, and operational guidelines.
• Assist in mapping and documenting workforce planning and operational processes.
• Provide administrative and coordination support for workforce systems and tools.
• Support the delivery of workforce training sessions, including preparation of materials and logistics.
• Assist with scheduling and coordination of workforce operations teams, including staff and volunteers.
• Provide on-the-ground operational support to venue managers during event delivery.
• Help communicate workforce processes and procedures to ensure consistency.
• Track workforce service levels and support reporting on entitlements and delivery.
• Liaise with cross-functional teams (e.g., Accommodation, Travel, Transport) to support workforce needs.
• Maintain regular communication with functional areas to gather and update operational requirements.
• Provide coordination support between workforce teams, HR, and other stakeholders.

Skills

Workforce planning

Operations coordination

Event staffing

Data-driven decision making

Multicultural environments

Fluent English

Portuguese language skills (advantage)

Tools

MS Office

WeTrack

Monday.com

Workforce systems

Job description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ ("FWWC2027") that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

THE POSITION

Working alongside the FIFA Workforce Management team based in Zurich and reporting to the FIFA27 Head of Workforce, the Manager, Workforce Planning & Operations is responsible for executing all workforce planning phases and processes, ensures the organisation has the right talent in the right roles at the right time.

Workforce Strategy & Planning

• Assist with the implementation of workforce planning and operations for the FIFA Women’s World Cup 2027 (FWWC2027)
• Support the coordination of workforce planning activities across all workforce types (paid staff, freelancers, tournament-time hires, secondees, etc.)
• Work with the Workforce Management team to help align workforce plans with operational requirements
• Provide administrative support in maintaining workforce categories and entitlements data
• Maintain and regularly update the centralised headcount tracker, ensuring accuracy of data
• Support change management activities by tracking updates and communicating changes to relevant stakeholders
• Assist in collecting and preparing inputs for workforce budgets, timelines, and planning activities

Workforce Operations & Management

• Support the delivery of operational workforce plans during tournament time, including assisting with site operations
• Help gather and document requirements for workforce spaces, equipment, and operational needs on site
• Support the documentation and maintenance of workforce policies, procedures, and operational guidelines
• Assist in mapping and documenting workforce planning and operational processes
• Provide administrative and coordination support for workforce systems and tools
• Support the delivery of workforce training sessions, including preparation of materials and logistics
• Assist with scheduling and coordination of workforce operations teams, including staff and volunteers
• Provide on-the-ground operational support to venue managers during event delivery
• Help communicate workforce processes and procedures to ensure consistency
• Track workforce service levels and support reporting on entitlements and delivery

Collaboration & Stakeholder Engagement

• Liaise with cross-functional teams (e.g., Accommodation, Travel, Transport) to support workforce needs
• Maintain regular communication with functional areas to gather and update operational requirements
• Provide coordination support between workforce teams, HR, and other stakeholders

YOUR PROFILE

• Work Experience
  • Ideally experience with exposure to workforce planning, operations, events, or a related field
  • Basic to intermediate understanding of workforce planning systems, tools, and processes
  • Experience supporting or assisting with operational teams, preferably in event or venue environments
  • General understanding of data and its use in workforce planning and decision-making
  • Ability to organise tasks, manage priorities, and work with guidance in a structured environment
  • Experience collaborating with team members and contributing to a positive team environment
  • Good communication skills, both written and verbal
  • Demonstrated adaptability and willingness to support problem-solving and coordination activities
  • Experience working in or interacting with multicultural and/or multinational environments is an advantage
  • Fluent in English, both written and spoken
  • Portuguese language skills (basic to advanced) is an advantage
• Technology
  • Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel)
  • Proficiency in using project planning tools such as WeTrack and Monday.com
  • Experience with workforce system implementations advantageous

About FIFA Women’s World Cup 2027

The FIFA Women’s World Cup™ is the greatest women’s sporting event on the planet, showcasing the best players in the world on the biggest stage. In 2027, history will be made as Brazil welcomes the tournament to South America for the first time ever.

This landmark event will unite the world through an unprecedented celebration of women’s football, inspiring billions of fans across the globe. As we prepare to host teams and supporters from every corner of the world, we’re looking for passionate, talented individuals to be part of history and help deliver an unforgettable tournament.

Join us and play your role in making FIFA Women’s World Cup 2027™ a truly extraordinary experience that celebrates and elevates women’s football.