Coordinator, Volunteer Communications and Engagement

FIFA Women's World Cup™; Rio de Janeiro; Presencial; BRL 30 000 - 50 000; Tempo integral

Resumo da oferta

A major international sports organization is seeking a Volunteer Communications and Engagement Coordinator to enhance the experience for volunteers during the FIFA Women’s World Cup 2027™ in Brazil. The ideal candidate should possess a Bachelor's degree in Communications or related fields, 2-3 years of experience in communications, and proficiency in both English and Portuguese. Key responsibilities include managing volunteer communications, updating the Volunteer Management Platform, and coordinating content production. This role is critical to fostering volunteer engagement across multiple host cities.

Qualificações

• 2-3 years of experience in a communications function.
• Experience operating a Volunteer Management Platform or CRM.
• Fluency in English and Portuguese, both spoken and written.
• Knowledge of HTML coding is a plus.

Responsabilidades

• Support daily operations of the Volunteer Communications team.
• Update and maintain the Volunteer Platform as per communication needs.
• Contribute to communication strategies for volunteer engagement.
• Draft and edit content such as volunteer guides and FAQs.
• Coordinate content production including graphic design requests.

Conhecimentos

Communication Skills

Interpersonal Skills

Attention to Detail

Ability to Work Under Pressure

Team Collaboration

Formação académica

Bachelor's degree in Communications, Public Relations, Marketing, or related field

Ferramentas

MS Office Suite

Volunteer Management Platform or CRM

Adobe Creative Cloud

Content Creation Apps

Descrição da oferta de emprego

Description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ ("FWWC2027") that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Department

Workforce, People & Culture

Location

Brazil

Please submit your CV in English, as it will be reviewed by an international team.

The Position

Reporting to the Volunteer Communications & Engagement Manager, the Volunteer Communications and Engagement Coordinator will play a key role in shaping the volunteer experience for thousands of volunteers across the eight host cities. You will help integrate, craft, and deliver inspiring, informative, and consistent messaging that keeps our volunteers engaged and connected throughout their journey — before, during, and after the tournament.

Key Responsibilities

• Support the daily operations of the Volunteer Communications and Engagement team by assisting the Communications & Engagement Manager with internal and external deliverables. Responsibilities include, but are not limited to, copywriting emails, dashboards, articles, and newsletters in both English and Portuguese; updating communications on the volunteer platform; coordinating content for social media and internal channels; and providing additional support as needed.
• Update and maintain the Volunteer Platform (Volunteer Management System) according to the communication needs of each Volunteer journey milestone, ensuring all content and templates are accurate and ready for use.
• Contribute to the development and execution of communication strategies that foster volunteer engagement across all phases of the programme. From application, recruitment, role offer, training until the end of the tournament and their participation.
• Support the design and delivery of a comprehensive volunteer engagement strategy, including key messaging and content pillars aligned with the tournament’s values.
• Support the development and delivery of the Recognition Programme, including overseeing orders and brand approvals for volunteer gifts.
• Draft and edit compelling content, including volunteer guides, FAQs, and platform updates, tailored for internal platforms, social media, and volunteer contact centres.
• Coordinate content production, including graphic design requests and translation workflows (English, Portuguese).
• Create editorial content for key channels such as the FIFA Volunteer Instagram, FIFA Home, and the FWWC2027 Volunteer Newsletter.
• Assist in planning and executing volunteer events and promotional activities that build community and enhance the volunteer experience.
• Provide administrative and project support across the Volunteer Communications team and collaborate with cross-functional stakeholders as needed.
• Support planning and development of a content plan for the different milestones.
• Coordinate and support the collection, curation, and writing of volunteer profiles, stories, captions, and visual narratives for the “Volunteer Profile Bank”, capturing content from volunteers in all eight host cities.
• Help organize and coordinate volunteer participation in media activities, interviews, and events.
• Organize, curate, and maintain an updated library of volunteer-related assets (brand identity files, photos, videos, templates, guidelines, etc.).
• Ensure all assets are easy to locate, properly labelled, and accessible to the team.

Your Profile

• Bachelor's degree in Communications, Public Relations, Marketing, Project Management, or related field, or similar level of higher education
• Minimum 2-3 years of experience in a communications function
• Experience in operating a Volunteer Management Platform or CRM
• Effective communication and interpersonal skills, both oral and written
• Ability to see the big picture and adapt accordingly
• Ability to work under pressure and meet deadlines
• Demonstrates strong attention to detail in all tasks and deliverables
• Previous professional or volunteer experience in major sports events is highly desirable
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project), planning software, and online collaboration tools
• Knowledge of HTML coding is a plus
• Design skills and proficiency with design suites (e.g., Adobe Creative Cloud, Canva, Figma), as well as content creation apps such as CapCut and SCRL, are considered an asset
• Right to work in Brazil.
• Fluent in English (spoken and written)
• Fluent in Portuguese (spoken and written)
• Ability to re-locate to Rio de Janeiro.

Start date: 05 May (tentative or to be agreed)