Workforce Planning & Operations Coordinator

FIFA Women's World Cup™; Rio de Janeiro; On-site; BRL 180,000 - 240,000; Full time

Job summary

FIFA has established a Local FIFA Subsidiary in Brazil to work with FIFA Zurich on the FIFA Women’s World Cup 2027 in Brazil. The Manager, Workforce Planning & Operations will work with the Zurich team to execute workforce planning and operational processes, ensuring the right talent in the right roles at the right time.

Based in Brazil, you will support workforce budgeting, data maintenance, site operations, stakeholder engagement, and the delivery of workforce plans during tournament time,

Qualifications

• Ideally experience with exposure to workforce planning, operations, events, or a related field.
• Basic to intermediate understanding of workforce planning systems, tools, and processes.
• Experience supporting or assisting with operational teams, preferably in event or venue environments.
• General understanding of data and its use in workforce planning and decision-making.
• Ability to organise tasks, manage priorities, and work with guidance in a structured environment.
• Experience collaborating with team members and contributing to a positive team environment.
• Good communication skills, both written and verbal.
• Demonstrated adaptability and willingness to support problem-solving and coordination activities.
• Experience working in or interacting with multicultural and/or multinational environments is an advantage.
• Fluent in English, both written and spoken.
• Portuguese language skills (basic to advanced) are an advantage.

Responsibilities

• Assist with the implementation of workforce planning and operations for the FIFA Women’s World Cup 2027 (FWWC2027)
• Support the coordination of workforce planning activities across all workforce types (paid staff, freelancers, tournament-time hires, secondees, etc.)
• Work with the Workforce Management team to help align workforce plans with operational requirements
• Provide administrative support in maintaining workforce categories and entitlements data
• Maintain and regularly update the centralised headcount tracker, ensuring accuracy of data
• Support change management activities by tracking updates and communicating changes to relevant stakeholders
• Assist in collecting and preparing inputs for workforce budgets, timelines, and planning activities
• Support the delivery of operational workforce plans during tournament time, including assisting with site operations
• Help gather and document requirements for workforce spaces, equipment, and operational needs on site
• Support the documentation and maintenance of workforce policies, procedures, and operational guidelines
• Assist in mapping and documenting workforce planning and operational processes
• Provide administrative and coordination support for workforce systems and tools
• Support the delivery of workforce training sessions, including preparation of materials and logistics
• Assist with scheduling and coordination of workforce operations teams, including staff and volunteers
• Provide on-the-ground operational support to venue managers during event delivery
• Help communicate workforce processes and procedures to ensure consistency
• Track workforce service levels and support reporting on entitlements and delivery
• Liaise with cross-functional teams (e.g., Accommodation, Travel, Transport) to support workforce needs
• Maintain regular communication with functional areas to gather and update operational requirements
• Provide coordination support between workforce teams, HR, and other stakeholders

Skills

Workforce planning

Event operations

Data-driven decisions

Project coordination

Communication skills

Multicultural experience

English fluency

Portuguese (basic/advantage)

Tools

MS Office

WeTrack

Monday.com

Job description

Description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Department: Administration

Location: Brazil

THE POSITION

Working alongside the FIFA Workforce Management team based in Zurich and reporting to the FIFA27 Head of Workforce, the Manager, Workforce Planning & Operations is responsible for executing all workforce planning phases and processes, ensures the organisation has the right talent in the right roles at the right time.

Workforce Strategy & Planning

• Assist with the implementation of workforce planning and operations for the FIFA Women’s World Cup 2027 (FWWC2027)
• Support the coordination of workforce planning activities across all workforce types (paid staff, freelancers, tournament-time hires, secondees, etc.)
• Work with the Workforce Management team to help align workforce plans with operational requirements
• Provide administrative support in maintaining workforce categories and entitlements data
• Maintain and regularly update the centralised headcount tracker, ensuring accuracy of data
• Support change management activities by tracking updates and communicating changes to relevant stakeholders
• Assist in collecting and preparing inputs for workforce budgets, timelines, and planning activities

Workforce Operations & Management

• Support the delivery of operational workforce plans during tournament time, including assisting with site operations
• Help gather and document requirements for workforce spaces, equipment, and operational needs on site
• Support the documentation and maintenance of workforce policies, procedures, and operational guidelines
• Assist in mapping and documenting workforce planning and operational processes
• Provide administrative and coordination support for workforce systems and tools
• Support the delivery of workforce training sessions, including preparation of materials and logistics
• Assist with scheduling and coordination of workforce operations teams, including staff and volunteers
• Provide on-the-ground operational support to venue managers during event delivery
• Help communicate workforce processes and procedures to ensure consistency
• Track workforce service levels and support reporting on entitlements and delivery

Collaboration & Stakeholder Engagement

• Liaise with cross-functional teams (e.g., Accommodation, Travel, Transport) to support workforce needs
• Maintain regular communication with functional areas to gather and update operational requirements
• Provide coordination support between workforce teams, HR, and other stakeholders

YOUR PROFILE

Work Experience

• Ideally experience with exposure to workforce planning, operations, events, or a related field
• Basic to intermediate understanding of workforce planning systems, tools, and processes
• Experience supporting or assisting with operational teams, preferably in event or venue environments
• General understanding of data and its use in workforce planning and decision-making
• Ability to organise tasks, manage priorities, and work with guidance in a structured environment
• Experience collaborating with team members and contributing to a positive team environment
• Good communication skills, both written and verbal
• Demonstrated adaptability and willingness to support problem-solving and coordination activities
• Experience working in or interacting with multicultural and/or multinational environments is an advantage
• Fluent in English, both written and spoken
• Portuguese language skills (basic to advanced) are an advantage

Technology

• Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel)
• Proficiency in using project planning tools such as WeTrack and Monday.com
• Experience with workforce system implementations advantageous