Compliance Manager

SHEIN; São Paulo; On-site; BRL 180,000 - 260,000; Full time

Job summary

SHEIN is seeking a Compliance Manager to own our AML and KYC programs, develop and monitor procedures, and support the HQ operations team. The role involves investigating financial activities, liaising with regulators, and producing detailed reports for senior management.

You'll oversee both AML and KYC processes, ensure regulatory alignment, and manage risk controls across product documentation, import/export compliance, and data analysis. Fluency in English is required.

Qualifications

• 5+ years in operations or investigations related to financial products and compliance.
• Strong analytical skills and project management experience.
• Knowledge of fraud investigations and applicable laws.
• Fluent in English (spoken and written) in a business context.
• Able to work in a multicultural environment and gather information from diverse sources.

Responsibilities

• Develop and oversee the day-to-day AML compliance program, including developing, implementing, and monitoring the program, supporting operational team at HQ
• Investigate and monitor financial activities within the business to ensure that all monetary transactions are real, and legally compliant
• Comprehensive knowledge about regulation which impact sub acquirer activities (BACEN, COAF, card schemes, etc)
• Liaising with regulators, law enforcement, and other stakeholders to ensure that statutory and regulatory requirements are met
• Conduct and document comprehensive and objective internal Compliance investigations
• Produce regular high-quality investigation reports to summarize business impacts for updating senior management teams
• Develop and overseeing the day-to-day KYC compliance program, including developing, implementing, and monitoring the program, supporting operational team at HQ
• Running background checks, employee investigations, and asset searches on suspected perpetrators
• Leading product compliance classification and compliance activities
• Ensuring safe storage, handling, and delivery of products
• Managing Dangerous Goods/HazMat classification and related risk controls
• Reviewing product documentation, certifications, and test reports for import/export compliance
• Aligning activities with local, international, and internal compliance requirements
• Establishing internal procedures and retaining records
• Analyze outcomes and findings to identify themes and opportunities; coordinate and advise on remediation efforts
• Effectively and regularly communicate results, findings, themes and improvement opportunities to executives
• Ability to prioritize multiple investigations, investigative tasks, and responsibilities in a fast-paced environment, while maintaining positive collaborative relations with various stakeholders
• Maintain strict confidentiality and discretion
• Perform other ad-hoc tasks related to fraud prevention and operations

Skills

AML/KYC compliance

Regulatory knowledge

Data analysis

Investigations

Stakeholder liaison

Attention to detail

English communication

Tools

SQL

Python

Job description

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally. Join SHEIN and be the future!

ABOUT THE JOB:

We're looking for a Compliance Manager to own our day-to-day AML and KYC compliance programs — developing, implementing, and monitoring them while supporting the operational team at HQ. You'll investigate and monitor financial activities to ensure all monetary transactions are real and legally compliant, liaise with regulators, law enforcement, and key stakeholders (BACEN, COAF, card schemes), and produce high-quality investigation reports for senior management.

Responsibilities

• Develop and overseeing the day-to-day AML compliance program, including developing, implementing, and monitoring the program, supporting operational team at HQ
• Investigate and monitor financial activities within the business to ensure that all monetary transactions are real, and legally compliant, and that the business has a good monetary record to reduce the possibility of money laundering accusations
• Comprehensive knowledge about regulation which impact sub acquirer activities (BACEN, COAF, card schemes, etc)
• Liaising with regulators, law enforcement, and other stakeholders to ensure that statutory and regulatory requirements are met
• Conduct and document comprehensive and objective internal Compliance investigations
• Produce regular high-quality investigation reports to summarize business impacts for updating senior management teams
• Develop and overseeing the day-to-day KYC compliance program, including developing, implementing, and monitoring the program, supporting operational team at HQ
• Running background checks, employee investigations, and asset searches on suspected perpetrators
• Leading product compliance classification and compliance activities
• Ensuring safe storage, handling, and delivery of products
• Managing Dangerous Goods/HazMat classification and related risk controls
• Reviewing product documentation, certifications, and test reports for import/export compliance
• Aligning activities with local, international, and internal compliance requirements
• Establishing internal procedures and retaining records
• Analyze outcomes and findings to identify themes and opportunities; coordinate and advise on remediation efforts
• Effectively and regularly communicate results, findings, themes and improvement opportunities to executives
• Ability to prioritize multiple investigations, investigative tasks, and responsibilities in a fast-paced environment, while maintaining positive collaborative relations with various stakeholders
• Maintain strict confidentiality and discretion
• Perform other ad-hoc tasks related to fraud prevention and operations

Job Requirements

• 5+ years professional experience in operations, and investigations related to financial products, fraud, abuse, cybercrime and/or products compliance
• Detail-oriented, highly analytical, and strong project management skills
• Knowledge and understanding of fraud investigations as well as application of case law and state laws and regulation.
• Open to multicultural environment and to learn from different cultures.
• Strong ability to gather information from various online sources and community groups
• Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus
• Prior law enforcement and/or prosecution experience is a plus
• Fluent in English (speaking, writing, and business communication, etc)

At Shein, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.