Compliance & IT Executive

Takagi Ramen Pte Ltd; Região Norte; Hybride; BRL 142 000 - 160 000; Plein temps

Résumé du poste

Takagi Ramen Pte Ltd is seeking a Systems Operations & Digital Compliance Executive to ensure 100% uptime of POS and IT systems across Singapore outlets. The role also manages WordPress/WooCommerce sites, domain/DNS, and web security while enforcing PDPA and PCI-DSS standards.

The position blends restaurant operations with IT infrastructure and digital asset governance, with on-site and occasional travel to outlets. Hybrid work setup is expected.

Qualifications

• 2–4 years in IT support, web admin, or customer ops for multi-outlet F&B.
• Hands-on POS and networking troubleshooter for outlets.
• Web management with WordPress/WooCommerce, DNS and SSL basics.
• PDPA and PCI-DSS awareness is a plus.

Responsabilités

• Provide L1/L2 hardware and network troubleshooting for POS, KDS, printers, and cash drawers.
• Maintain outlet network connectivity including LAN, switches, Wi‑Fi, and failover 4G/5G.
• Manage company websites and plugins; perform safe CMS updates and backups.
• Handle escalated customer support and monitor SLA-driven response times.

Connaissances

IT support

Web administration

Customer operations

Multi-outlet F&B

Outils

POS systems

Ethernet/LAN

WordPress/WooCommerce

DNS management

Description du poste

Job Description: Systems Operations & Compliance Executive (POS, IT & Digital Assets)

Role Title: Systems Operations & Digital Compliance Executive

Department: IT, Operations & Digital Assets

Reports To: Managing Director / OperationsDirector

Location: Singapore (HQ with islandwide outlet travel as needed)

Employment Type: Full-Time

Role Purpose

This hybrid role bridges front-line restaurant operations, technical IT infrastructure, digital compliance, and web management. The incumbent ensures 100% technical uptime across physical outlets (POS, LAN, kitchen systems), protects brand standards and regulatory integrity (PDPA, payment compliance, customer issue resolutions), and maintains the company’s customer-facing digital assets (WordPress/WooCommerce websites, plugins, domains, and web security).

Key Responsibilities

1. Outlet POS & Technical Support (Operations Uptime)

• Provide L1/L2 hardware and network troubleshooting for cashier POS terminals, Kitchen Display Systems (KDS), thermal receipt printers, and cashdrawers.
• Troubleshoot outlet network connectivity: local LAN cabling, network switches, dual-band Wi-Fi access points, and 4G/5G failover routers.
• Coordinate directly with hardware and POS vendors (e.g., Suntoyo, payment terminal providers) to expedite repairs, loaner units, and warranty claims.
• Maintain a "ready-to-deploy" inventory of spare network cables, switches, power adapters, and receipt printers at HQ.

2. Company Websites, Web Plugins & Digital Assets

• Manage and maintain all company websites (e.g., corporatesite, brand sites, e-commerce/catering portals):
  • Perform regular, safe updates of CMS cores (WordPress,Shopify, etc.), PHP versions, themes, and critical plugins without breaking live functionality.
  • Audit and troubleshoot third-party plugins (booking widgets, loyalty integrations, payment gateways like Stripe/PayNow, form handlers, SEO tools).
  • Maintain domain registrations, DNS records (A Records, MX records, SPF/DKIM/DMARC configurations), and SSL/TLS certificates across all digital properties.
• Execute routine staging-to-production testing, full site backups, and uptime monitoring alerts.
• Implement basic web security protocols (spam filters, Cloudflare rules, firewall settings, malware scans).

3. Digital Compliance & Data Protection

• PDPA & Data Governance: Serve as the hands-on Data Protection administrator; ensure customer data collected via websites, loyalty apps, luckydraws, and feedback forms complies with Singapore Personal Data Protection Act (PDPA) standards.
• Payment & Security Compliance: Monitor payment gateway integrations to verify standard PCI-DSS compliance practices (ensuring zero raw card data is logged or stored locally).
• Licensing & Digital Assets Audit: Maintain an updated centralized register of all software licenses, hosting accounts, API keys, plugins subscriptions, and company-owned digital assets.

4. Customer Support Escalation & Feedback Resolution

• Manage second-tier customer support inquiries escalated from store managers, delivery aggregator apps (Grab, Foodpanda), or website contact forms:
  • Investigate technical billing disputes, duplicate payment deductions, failed online vouchers, or missing loyalty points.
  • Coordinate with payment acquirers and finance to facilitate transaction chargebacks and customer refunds.
• Monitor Google Business Profiles, social media message inboxes, and website tickets for technical complaints, ensuring SLA-driven turnaround times.
• Track recurring operational complaints (e.g., frequent printer jams, missing order items due to KDS latency) and implement preventative technical fixes.

Candidate Requirements

• Experience: 2–4 years of combined experience across technical IT support, web administration, and customer operations. Background in multi-outlet F&B, hospitality, or omnichannel retail is strongly preferred.
• Technical Skills:
  • POS & Networking: Hands-on familiarity with restaurant POS systems (Suntoyo, Revel, Eats365, Aptito, or similar), Ethernet/LAN troubleshooting, IP addressing, and thermal printer setups.
  • Web Management: Proficient in WordPress/WooCommerce CMS administration, cPanel/Cloud hosting environments, plugin debugging, DNS record management, and basic HTML/CSS.
  • Compliance & Data: Working familiarity with Singapore’s PDPA regulations and basic digital data handling best practices.
• Soft Skills:
  • Professional, calm demeanor when de-escalating unhappy customers or handling tense rush-hour store outages.
  • Strong ownership mentality—able to prioritize between an urgent store-down emergency and planned website maintenance.
• Working Requirements:
  • Willingness to travel to Singapore retail outlets on short notice for critical on-site troubleshooting.
  • Availability for rotational on-call coverage during peak weekend/evening dining windows.

Compensation Structure

Base Salary $3200 – $3600 / month

On-Call / Standby Allowance $50 per call out on off day