Community Moderator (Junior Support Analyst)

BetBoom LATAM; São Paulo; On-site; BRL 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Meal allowance

Home office allowance

Job summary

A leading online gaming platform is seeking a Community Moderator (Junior Support Analyst) in São Paulo. The role focuses on monitoring live chats, engaging with users, and ensuring compliance with community standards. An ideal candidate has strong customer service skills and fluency in Portuguese and English. This full-time position offers health, dental, and life insurance, along with meal and home office allowances.

Qualifications

• Proven experience in customer service roles, preferably in iGaming.
• Familiarity with streaming platforms is a plus.
• Ability to handle fast-paced environments.

Responsibilities

• Monitor and moderate the platform's live chat.
• Engage with users in a professional tone.
• Prepare internal reports on stream performance.

Skills

Customer service experience

Content moderation

Fluent in Portuguese

Fluent in English (B2)

Tools

Moderation tools

Customer support platforms

Job description

Community Moderator (Junior Support Analyst)

Community Moderator (Junior Support Analyst)

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Community Moderator (Junior Support Analyst)

About BetBoom

BetBoom is a leading online gaming platform with a strong and growing presence in Latin America. Authorized by the Brazilian government to operate in the country, BetBoom is at the forefront of the region’s thriving iGaming industry, offering an exceptional portfolio of sports betting, casino games, and live gaming experiences tailored to local markets.

Our commitment to innovation, responsible gaming, and customer satisfaction drives us to deliver world-class entertainment while upholding our core values of integrity and excellence. With a dedicated focus on LATAM, BetBoom is proud to contribute to the region’s vibrant gaming landscape and to be a trusted partner for players and stakeholders alike.

Join our team and help shape the future of online gaming in Brazil and beyond.

Main Responsibilities

Community Moderation & User Interaction

• Monitor and moderate the platform’s live chat to ensure compliance with community standards and policies.
• Prevent spam, offensive behavior, and policy violations in real time.
• Engage with users in a professional and supportive tone, encouraging positive community interaction.
• Respond promptly to user questions and concerns, escalating complex issues when necessary.

Streamer Monitoring & Content Oversight

• Monitor live streams for compliance with internal guidelines and partnership agreements.
• Report on irregularities, breaches of conduct, or potential violations.
• Prepare and maintain internal reports on stream performance and chat activity.
• Collaborate with cross-functional teams such as Support, Marketing, and Partnerships.
• Share insights from community behavior to help improve user engagement strategies.
• Support proactive initiatives to strengthen safety, integrity, and trust within the platform.
• Proven experience in customer service roles, preferably in iGaming, fintech, Proven experience in content moderation, live chat support, or online community engagement.
• Familiarity with streaming platforms such as Twitch and YouTube.
• Proficiency with moderation tools, customer support platforms, and communication systems.
• Ability to handle fast-paced environments and manage multiple tasks simultaneously.
• Excellent written communication skills and strong attention to detail.
• Fluency in Portuguese and English (minimum B2 level).
• Willingness to work flexible hours, including evenings, weekends, and holidays (24/7 rotation).
• Russian language skills are a plus but not required.
• Proper home office setup, including:
• A quiet and distraction-free work environment
• A reliable and high-speed internet connection
• A computer capable of running necessary support systems and tools

What We Offer

• Full-time (CLT) contract
• Health, dental and life insurance fully covered by the company
• Meal and Home Office Allowance

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Gambling Facilities and Casinos

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