QA & Player Experience Specialist

Futuras Apostas; São Paulo; Presencial; BRL 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Plan with national coverage

Gym memberships through TotalPass

Food vouchers for groceries or restaurants

Premium snacks in the office

2 extra days off per year

Resumo da oferta

Futuras Apostas in São Paulo is looking for a QA & Player Experience Specialist to improve player interactions on our iGaming platform. This role involves testing the website and app, reviewing the player journey, and ensuring top-quality service.

The ideal candidate has at least one year in the iGaming industry and strong problem-solving skills. You'll collaborate with various teams to maintain a high-quality player experience. The company offers a hybrid work environment with health plans and employee benefits.

Qualificações

• 1+ year of experience in the iGaming industry is mandatory.
• Experience in Customer Support, Operations, or similar functions.
• Ability to document issues clearly and communicate effectively.

Responsabilidades

• Test the website and mobile app to ensure a smooth player experience.
• Review the player journey including registration and gameplay.
• Identify, document, and report bugs with clear descriptions.

Conhecimentos

Attention to detail

Problem-solving

Understanding of player journey

Advanced English

Ferramentas

Jira

TestRail

Descrição da oferta de emprego

About the job QA & Player Experience Specialist

We believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves.

We’re Futuras Apostas, the company behind Brazino777 Brazil. It’s an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players.

As one of the leading online casinos in Brazil, we strive to deliver nothing but the best for our customers, focusing on a safe, secure, and enjoyable experience. To achieve that, we use cutting‑edge technologies and partner with the industry's top game providers.

Our player‑first approach means we aim to provide the best possible service to our loyal community, and you might be just the person we need to support us in that endeavor. Does that sound interesting? Then you might be curious about how you fit into the picture.

Reasons to Join Us

To help you take care of your physical and mental health:

• Health Plan with national coverage
• Gym memberships through TotalPass

To assist you on the day‑to‑day:

• Food vouchers to be used for groceries or restaurants.
• An extensive range of premium snacks in the office, completely free.

For your Work‑Life balance:

• 2 extra days off to be used per year.
• We operate on a hybrid work model, allowing for a balance of remote work and in‑office collaboration based on team and project needs.

About the Role

We're looking for a curious and detail‑oriented QA & Player Experience Specialist who understands the player experience and enjoys exploring platforms, identifying issues, and thinking about how products can be improved.

This role is ideal for someone already working in iGaming—whether in Customer Support, Operations, CRM, Payments, Fraud, or a similar function—who wants to take the next step into Product and Quality Assurance.

You’ll help ensure that every aspect of the player journey, from registration and bonuses to deposits, withdrawals, sportsbook and casino experiences, delivers the highest standards of quality. Working closely with Product, CRM and Operations teams, you’ll have the opportunity to learn QA best practices while contributing directly to the experience of millions of players.

Key Responsibilities

• Test the website and mobile app to ensure a smooth and enjoyable player experience.
• Review the player journey, including registration, deposits, withdrawals, bonuses, and gameplay.
• Test new promotions, bonus campaigns, and free spins before they go live.
• Identify, document, and report bugs or issues with clear descriptions and screenshots.
• Support testing of new features and updates to ensure everything works as expected.
• Monitor the platform and report any issues affecting the player experience.
• Work closely with Product, CRM, Operations, and Customer Support teams to help maintain a high‑quality platform.
• Share ideas and feedback to continuously improve the customer experience.

Required Qualifications

1+ year of experience in the iGaming industry.

• Experience in Customer Support, Operations, CRM, Payments, Fraud, QA, or similar functions.
• Strong understanding of the player journey, promotions and bonus systems.

Excellent attention to detail and problem‑solving skills.

Ability to document issues clearly and communicate effectively.

Advanced English.

Nice to Have

• Previous manual QA or testing experience.
• Experience with Jira, TestRail, or similar tools.
• Experience with sportsbook and casino products.
• Familiarity with KYC, payments, and bonus systems.
• Exposure to regulated markets, especially Brazil.

From our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our Operations Department is waiting for you to become an indispensable part of it!