TechOps Analyst (São Paulo, Brazil)

Novibet; São Paulo; Presencial; BRL 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation and bonus scheme

Health insurance package

Career growth opportunities

Coverage of transportation expenses

Meal vouchers

Inclusive and diverse work environment

Resumo da oferta

A leading GameTech company in São Paulo is seeking a TechOps Analyst to ensure smooth platform operations. Responsibilities include troubleshooting, monitoring live systems using tools like Prometheus and Grafana, and maintaining incident management processes. The ideal candidate has a bachelor's degree in IT and experience in production support, preferably in the iGaming sector. This role offers competitive compensation and a supportive work environment.

Qualificações

• 1-2 years of experience in a production support environment.
• Prior experience in the iGaming industry is a plus.
• ITIL Foundation certification or equivalent experience highly valued.

Responsabilidades

• Provide 1st level technical support and incident resolution.
• Proactive monitoring of live production environment.
• Document processes to enhance the internal knowledge base.

Conhecimentos

Problem solving

Customer service

Attention to detail

Formação académica

BSc or Academy degree in Information Technology or related field

Ferramentas

Prometheus

Grafana

ELK Stack (Kibana)

Octopus Deploy

Atlassian Jira

Descrição da oferta de emprego

Overview

Join Novibet as a TechOps Analyst (Technical Operations Analyst) at our Brazilian HQ in São Paulo!

Who We Are

Founded in 2010, Novibet is a leading GameTech company with a strong international presence. We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta and Brazil, our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, we are proud to be certified as a Great Place to Work, consecutively from 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth.

What We Are Looking For

As a TechOps Specialist, you\'ll tackle challenging problems, monitor live production systems, and ensure smooth platform operations. Your role includes investigating incidents, escalating issues, and working with development teams to resolve problems quickly. You\'ll use tools like Prometheus, Grafana, ELK Stack (Kibana), and Octopus Deploy to monitor, troubleshoot, and manage IT operations and deployments. Additionally, you\'ll document processes and build a knowledge base to improve efficiency. Be ready to adapt, collaborate, and solve real-world issues in a fast-paced environment.

What You Will Work On

• Provide 1st level technical support to respond, investigate and resolve escalated incidents and service requests through the internal Service Management system
• Direct escalation to internal support teams in cases that a resolution is not immediately possible and following up incidents through resolution
• Perform incident management process taking any necessary steps to restore service and return the platform to normal operations as quickly as possible (Atlassian Jira ITSM)
• Proactive monitoring of live production environment and event management based on internal dashboards and application health alerts generated by monitoring tools (Prometheus, Grafana)
• Subsequent testing conduction to detect and confirm application defects and external service providers issues, following up with the relevant stakeholders
• Cooperate with developer teams, providing 1st level real time production logs investigation and retrieval (ELK Stack - Kibana)
• Perform IT operations procedures in the production environment (Octopus Deploy)
• Perform release deployment operations in the production environment (Octopus Deploy)
• Hands-on handling and troubleshooting of a wide variety of support matters
• Build internal knowledge base and document articles to improve internal incident management process
• Speedily interpret and analyze data from various sources in a fast-moving and changing environment

Requirements

What you bring

• BSc or Academy degree in Information Technology or related field
• At least 1-2 years of experience in a production support environment
• Prior experience in iGaming industry will be considered an asset
• ITIL Foundation certified or equivalent experience working in an organization adopting ITIL best practices will be a strong asset
• Experience working in an organization adopting Incident Management and IT operations best practices will be a strong asset
• Microsoft certifications would be considered as an asset in this area
• Nice to have experience with monitoring tools and applications such as Grafana, Zabbix, Prometheus, PRTG, Nagios and Kibana
• Nice to have experience with ITSM tools like Atlassian Jira, Confluence and Opsgenie
• Willingness to work both day and night shifts in a rotation
• Excellent interpersonal and customer service skills
• Ability to efficiently solve problems and attention to detail

Benefits

What we offer

• Competitive Compensation: Attractive salary and bonus scheme
• Health insurance: Group health & medical insurance package
• Top-Notch Equipment: All the tools you need for your role
• Career Growth: Focused career development, performance management, and training opportunities
• Transportation: Coverage of public transportation expenses
• Nutrition: Meal Vouchers
• Inclusive Environment: A welcoming, international, and multicultural team
• Engaging Activities: Exciting events, sports, and team-building activities

Please submit your CV in English for our review. We look forward to learning more about your qualifications!

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.