Client Experience Analyst (Mid-Level) – High-Ticket

Jobtailor; Joinville; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Customer Success professional in Joinville, Brazil to lead onboarding of mentees and ensure a welcoming start. You will support clients throughout their journey, monitor engagement, and coordinate with mentors to maintain alignment.

This role emphasizes proactive communication, strong organization, and an ownership mindset. You will use Google Workspace, spreadsheets, and CRM tools to manage records and improve the client experience.

Qualificações

• Experience in customer service, Customer Experience, client relationship management, or related areas.
• Excellent verbal and written communication skills, with a professional and empathetic approach.
• Strong organizational skills to manage multiple clients and requests simultaneously.
• Proactivity and an ownership mindset, with the ability to solve problems independently.
• Comfortable using digital tools such as Google Workspace, spreadsheets, and communication platforms.
• Comfortable interacting directly with clients in meetings and follow-up sessions.
• Bachelor’s degree.

Responsabilidades

• Lead onboarding of mentees with a structured, welcoming start.
• Support clients throughout their journey, monitoring engagement and anticipating needs.
• Serve as the point of contact between mentees and mentors, ensuring alignment.
• Manage scheduling, communications, and the mentoring program’s operational routines.
• Conduct follow-ups and reminders, while supporting payment-related and program organization requests.
• Provide support during meetings and live sessions, ensuring a positive participant experience.
• Keep records and tracking information up to date in internal tools.
• Take a proactive approach to retention and strengthening relationships with the client base.
• Collaborate with the internal team to continuously improve the client experience.

Conhecimentos

Client Relationship Management

Customer Experience

Organizational Skills

Proactive Problem Solving

Communication Skills

Google Workspace

Spreadsheets

CRM Tools

Meeting Facilitation

Ownership Mindset

Formação académica

Bachelor’s degree

Ferramentas

CRM Tools

Google Workspace

Spreadsheets

Descrição da oferta de emprego

• Lead the onboarding of new mentees, ensuring a structured and welcoming start.
• Closely support clients throughout their journey, monitoring engagement and anticipating their needs.
• Serve as the point of contact between mentees and mentors, ensuring alignment and smooth communication.
• Manage scheduling, communications, and the mentoring program’s operational routines.
• Conduct follow-ups and send reminders, while supporting payment-related and program organization requests.
• Provide support during meetings and live sessions, ensuring a positive participant experience.
• Keep records and tracking information up to date in internal tools.
• Take a proactive approach to retention and strengthening relationships with the client base.
• Collaborate with the internal team to continuously improve the client experience.

Requirements

• Previous experience in customer service, Customer Experience, client relationship management, or related areas.
• Excellent verbal and written communication skills, with a professional and empathetic approach.
• Strong organizational skills to manage multiple clients and requests simultaneously.
• Proactivity and an ownership mindset, with the ability to solve problems independently.
• Comfortable using digital tools such as Google Workspace, spreadsheets, and communication platforms.
• Comfortable interacting directly with clients in meetings and follow-up sessions.
• Preferred: experience working with high-ticket clients or in a more consultative customer service environment.
• Preferred: experience with educational products, mentoring programs, or digital information products.
• Preferred: knowledge of CRM or customer service automation tools.
• Preferred: experience managing communities or supporting groups.
• Bachelor’s degree.

Core Competencies

Demonstrates strong client relationship management and customer experience skills, with a focus on proactive engagement and effective communication. Proficient in managing operational routines and utilizing digital tools to enhance client interactions and program organization.

Highest-signal resume keywords

• Client Relationship Management
• Customer Experience
• Organizational Skills
• Proactive Problem Solving
• Communication Skills

Soft Skills

• Empathy
• Ownership Mindset

Industry Keywords

• Mentoring Programs
• High-Ticket Clients
• Digital Information Products
• Community Management

Tools & Technologies

• Google Workspace
• Spreadsheets
• CRM Tools
• Customer Service Automation Tools