Collections Officer (Remote - LATAM)

Smart Apartment Data; São Paulo; Remote; BRL 72,000 - 89,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Job summary

Smart Apartment Data is seeking a Collections Officer to recover overdue accounts for our US-based customers. This is a phone-first role; you will own a portfolio of delinquent accounts and work them until resolved, staying composed and persistent when customers delay or push back.

If your collections experience is recent or limited, we value adaptability over tenure and you will be measured by outcomes. This role is fully remote for LATAM-based candidates, with a monthly pay range of

Qualifications

• Experience with overdue accounts or debt collection is required.
• High-volume outbound calling experience is needed.
• Fluent English, both spoken and written, is essential.
• Strong follow-through and accountability.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and emails to follow up on payments.
• Handle objections and negotiate payment arrangements.
• Maintain accurate records and next steps.
• Pursue daily/weekly collections targets and KPIs.

Skills

English proficiency

Outbound calling

Negotiation

Clear communication

Accountability

Job description

About the Role

We're looking for a Collections Officer to recover overdue accounts for our U.S.-based customers. This is a phone-first role: you'll own a portfolio of delinquent accounts and work them until they're resolved, which means staying composed and persistent when customers delay, deflect, or push back. We're hiring how you handle the call, not how many years you've been doing it. If your collections experience is recent or limited.

What You'll Do

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs

Requirements

• Some hands-on experience actively working overdue accounts — calling or contacting customers who owe money, handling objections, or negotiating payment arrangements. A few months counts. We're not screening on years.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Strong follow-through and accountability.
• Comfortable working with targets and performance metrics

This Role Is Not a Fit If:

• Your work has been reconciliation, posting, invoicing, or data entry, with no direct contact chasing customers for payment
• You've handled inbound payment support or customer retention rather than pursuing overdue accounts

Benefits

• $1,300-$1,600/month, depending on relevant experience and demonstrated collections expertise
• LATAM-based candidates only
• Fully remote