Collections Analyst, Senior
Sem Parar
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Job summary
JobTailor is seeking a data-driven professional to monitor B2B and B2C portfolios, define credit recovery strategies, and oversee vendor relationships. You will drive collections performance while producing dashboards and reports to support leadership decisions.
The role also involves developing training for internal teams and partners, supporting audits, and improving documentation management and operational processes through analytics and automation.
Qualifications
- Bachelor's degree in a related field.
- Experience in credit recovery, collections, and metrics management.
- Proficiency in Excel, Power BI, analytics tools, and dashboarding.
- Experience with performance analysis, quality management, and continuous improvement.
- Experience managing vendors/collections agencies.
Responsibilities
- Monitor the performance of B2B and B2C portfolios and define credit recovery strategies.
- Monitor the quality of collections partners' customer service and propose improvements.
- Analyze operational, financial, and quality metrics, preparing reports and dashboards.
- Develop and deliver training for internal teams and partners.
- Support operational processes, audits, and documentation management for the area.
Skills
Education
Tools
Job description
- Monitor the performance of B2B and B2C portfolios and define credit recovery strategies.
- Monitor the quality of collections partners' customer service and propose improvements.
- Analyze operational, financial, and quality metrics, preparing reports and dashboards.
- Develop and deliver training for internal teams and partners.
- Support operational processes, audits, and documentation management for the area.
- Required:
- Bachelor's degree in a related field.
- Experience in credit recovery, collections, and metrics management.
- Proficiency in Excel, Power BI, analytics tools, and dashboarding.
- Experience with performance analysis, quality management, and continuous improvement.
- Experience managing vendors/collections agencies.
- Nice to have:
- Knowledge of Artificial Intelligence applied to collections operations.
- Experience with process automation and analytics.
- Knowledge of LGPD (Brazil's General Data Protection Law) as it applies to data and AI.
ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
- credit recovery
- collections
- metrics management
- performance analysis
- quality management
- continuous improvement
- process automation
- analytics
- customer service
- training development
- operational support
- documentation management
- Bachelor's degree
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