Client Care - Direct Support Representative

Experian Group; São Carlos; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Experian, uma empresa global de dados e tecnologia, está em busca de um profissional para atuar no atendimento ao cliente, garantindo a satisfação e solução de problemas complexos. O candidato aprovado se beneficiará de um ambiente de trabalho inclusivo, com diversas oportunidades de aprendizado e crescimento, recebendo pacotes de benefícios competitivos.

Serviços

Seguro de saúde

Trabalho flexível em casa

Bônus de desempenho anual

Reembolso de educação

Programa de indicação

Qualificações

• 2+ anos de experiência em atendimento ao cliente.
• Habilidades avançadas em inglês desejadas.
• Boa capacidade de lidar com múltiplas tarefas e prioridades.

Responsabilidades

• Responder a solicitações via SalesForce e e-mail.
• Diagnosticar e resolver problemas relacionados a contas de clientes.
• Manter e atualizar SLAs e procedimentos.

Conhecimentos

Organização

Resolução de Problemas

Comunicação Oral

Comunicação Escrita

Habilidade de Multitarefa

Formação académica

Diploma de Ensino Médio ou Graduação em Administração

Descrição da oferta de emprego

• Receives and responds to requests received via SalesForce, email or internal applications from clients/internal partners and maintains records on customer activity.
• Logs and documents any maintenance performed on client accounts
• Diagnoses, researches and resolves complex problems related to membership, technical support, billing, account maintenance, data issues, file research, product descriptions, intranet access requests and security and compliance regulations.
• Responsible for authenticating clients prior to making any updates to client accounts
• Communicate with appropriate internal groups regarding request status, problem resolution, and to obtain information necessary for request completion
• Extracts information from a variety of databases to prepare routine management reports and to conduct client research.
• Creates subcodes and provides basic subcode maintenance requests.
• Premier Client Assignments owning entire support relationships
• Maintains and updates SLAs and procedures
• Handles client escalations depending on business needs
• Remains up to date on all Experian policies and procedures relating to FCRA and GLB. Enforces all internal compliance policies

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

Qualifications

• High School Diploma or Bachelor's degree in Business Administration or related fields
• 2+ years of experience in customer service
• Advanced English skills
• Good organizational and problem solving skills
• Ability to handle multiple tasks and priorities
• Good oral and written communication skills

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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