Business Unit Coordinator – Cloud

Jobtailor; São Paulo; Presencial; BRL 180 000 - 320 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo is seeking a seasoned Cloud Operations Lead to head the Cloud Business Unit, building a high-performance team, defining priorities, and ensuring durable, high-quality service across partners and customers.

You will monitor metrics, drive automation, standardize processes, and collaborate with Commercial, Pre-sales, Post-sales, Legal, and Portfolio teams while guiding change and training initiatives.

Qualificações

• Experience leading operational teams.
• Cloud ecosystem operations experience, preferably with channel/partner networks.
• Strong analytical skills and operational metrics management.
• Excellent communication and stakeholder influence.
• Ability to drive process improvements in fast-paced environments.

Responsabilidades

• Lead the team responsible for the operation of the Cloud Business Unit, developing people, monitoring performance, and promoting a high-performance culture
• Define priorities, assign tasks, and monitor team productivity
• Ensure compliance with SLAs and the quality of the unit's deliverables
• Monitor operational metrics, analyze variances, and drive action plans to improve results
• Identify opportunities to simplify, automate, and standardize processes
• Work collaboratively with Commercial, Pre-sales, Post-sales, Credit, Collections, Legal, and Portfolio teams, as well as vendors and business partners
• Quickly resolve operational challenges, support the team in decision-making, and ensure operational continuity
• Develop the team through feedback, performance follow-up, individual development plans (IDPs), and training initiatives
• Contribute to the evolution of tools, processes, and routines in the area, strengthening a culture of continuous improvement

Conhecimentos

Operational Team Leadership

Cloud Ecosystem Experience

Analytical Skills

Process Improvement

Cross-Functional Collaboration

Change Management

SLA Compliance

Stakeholder Alignment

Communications Skills

Descrição da oferta de emprego

• Lead the team responsible for the operation of the Cloud Business Unit, developing people, monitoring performance, and promoting a high-performance culture
• Define priorities, assign tasks, and monitor team productivity
• Ensure compliance with SLAs and the quality of the unit's deliverables
• Monitor operational metrics, analyze variances, and drive action plans to improve results
• Identify opportunities to simplify, automate, and standardize processes
• Work collaboratively with Commercial, Pre-sales, Post-sales, Credit, Collections, Legal, and Portfolio teams, as well as vendors and business partners
• Quickly resolve operational challenges, support the team in decision-making, and ensure operational continuity
• Develop the team through feedback, performance follow-up, individual development plans (IDPs), and training initiatives
• Contribute to the evolution of tools, processes, and routines in the area, strengthening a culture of continuous improvement

Requirements

• Experience leading operational teams
• Experience in operations related to the Cloud ecosystem, preferably at technology distributors, manufacturers, or companies that work with channels and partners
• Strong analytical skills and experience managing operational metrics
• Experience managing complex, multidisciplinary processes
• Excellent communication skills and the ability to influence across functions and align multiple stakeholders
• Organized, proactive, resilient, and problem-solving oriented
• Comfortable leading change and driving process improvements
• Ability to work in fast-paced, highly collaborative environments

Core Competencies

Demonstrates expertise in leading operational teams within the Cloud ecosystem, focusing on performance management, process improvement, and cross-functional collaboration. Strong analytical skills are essential for monitoring metrics and driving operational excellence.

Highest-signal resume keywords

• Operational Team Leadership
• Cloud Ecosystem Experience
• Analytical Skills
• Process Improvement
• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Performance Management
• Operational Metrics Analysis
• Process Automation
• SLA Compliance
• Multidisciplinary Process Management

Soft Skills

• Excellent Communication
• Influencing Skills
• Organizational Skills
• Proactive Problem Solving
• Resilience

Industry Keywords

• Cloud Business Unit
• Continuous Improvement
• Stakeholder Alignment
• Change Management
• Training Initiatives