Middleware – Cloud Operations

Jobtailor

São Paulo

Presencial

BRL 120 000 - 180 000

Tempo integral

14 dias+

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Resumo da oferta

JobTailor in São Paulo, Brazil seeks an experienced Production Support Engineer to monitor cloud platforms, troubleshoot incidents, and maintain high-availability environments.

You will diagnose issues across infrastructure, network, middleware, and applications, administer APIs, and collaborate with global teams to improve stability. ITIL processes and proactive problem-solving are essential for success in this role.

Qualificações

Experience supporting high-availability, mission-critical environments.

Responsabilidades

Monitor and manage alerts on Cloud platforms, middleware, and container environments.
Perform end-to-end troubleshooting for incident analysis and resolution.
Diagnose issues across multiple layers: infrastructure, network, middleware, and application.
Execute operational procedures and standard changes according to established processes.
Escalate complex incidents to specialized teams when necessary.
Provide support for production and non-production environments.
Administer and monitor APIs and integrations.
Analyze performance, latency, and availability issues of services.
Use observability tools for investigation and diagnosis (metrics, logs, and traces).
Collaborate with global teams on continuous improvement initiatives and operational stability.
Document procedures, incidents, and operational knowledge in runbooks and knowledge bases (KB).

Conhecimentos

Cloud Platforms

Middleware

Container Environments

Advanced Troubleshooting

Incident Analysis

Infrastructure Knowledge

Networking Knowledge

Operating Systems Knowledge

Application Servers Knowledge

API Administration

Formação académica

ITIL Certification

Ferramentas

Kubernetes

OpenShift

Dynatrace

Grafana

Prometheus

ELK

Descrição da oferta de emprego

Responsibilities

Monitor and manage alerts on Cloud platforms, middleware, and container environments.
Perform end-to-end troubleshooting for incident analysis and resolution.
Diagnose issues across multiple layers: infrastructure, network, middleware, and application.
Execute operational procedures and standard changes according to established processes.
Escalate complex incidents to specialized teams when necessary.
Provide support for production and non-production environments.
Administer and monitor APIs and integrations.
Analyze performance, latency, and availability issues of services.
Use observability tools for investigation and diagnosis (metrics, logs, and traces).
Collaborate with global teams on continuous improvement initiatives and operational stability.
Document procedures, incidents, and operational knowledge in runbooks and knowledge bases (KB).

Requirements

Experience supporting and maintaining high-availability, mission-critical environments.
Knowledge of Cloud platforms, middleware, APIs, and container environments (Kubernetes/OpenShift).
Experience in advanced troubleshooting and incident analysis in distributed environments.
Knowledge of infrastructure, networking, operating systems, and application servers.
Experience with observability and monitoring tools (Dynatrace, Grafana, Prometheus, ELK, or similar).
Strong technical analytical skills for root cause identification.
Familiarity with ITIL processes (Incident, Problem, and Change Management).
Good communication skills for working with global, multidisciplinary teams.
Analytical, proactive, and problem-solving oriented profile.
Ability to work autonomously in mission-critical production environments.

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Hard Skills