Customer Success Coordination

Jobtailor; Curitiba; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Jobtailor in Curitiba, Brazil is seeking a senior leader to head the Customer Success and Retention function. You will lead managers, drive cross-functional initiatives, and embed a metrics-driven culture focused on reducing churn and increasing customer value for a high-growth product.

You will coach Team Leaders, align Product and Sales with customer outcomes, and implement scalable routines that improve operational efficiency.

Qualificações

• Experience leading Customer Success, Retention, Sales, or Customer Operations teams.
• Experience managing managers or Team Leaders.
• Strong people leadership with a coaching mindset.
• Proven ability to drive operational excellence via routines and performance management.
• Familiarity with CRM management (HubSpot, Salesforce, or similar).
• Comfortable working with KPIs and data-driven decisions.
• Strong cross-functional collaboration and stakeholder management.
• Excellent communication and influence skills.
• Advanced English — daily use.

Responsabilidades

• Lead retention team leads to foster a high-performance, customer-centric culture.
• Monitor operational performance and translate metrics into concrete action plans.
• Identify opportunities to improve processes, customer experience, and operational efficiency.
• Drive initiatives to increase customer retention and reduce avoidable churn.
• Train and develop Team Leaders, ensuring consistent feedback, accountability, and people development.
• Partner closely with Product, Sales, and other cross-functional teams to identify root causes and implement scalable solutions.
• Ensure operational routines, cadences, and performance reviews are executed consistently.
• Anticipate risks, remove operational bottlenecks, and improve operational predictability.
• Keep the team engaged, motivated, and aligned with company culture, especially in a high-pressure retention environment.
• Build an environment where customers clearly perceive the value of our solutions, sustaining retention and revenue growth.

Conhecimentos

Leadership

Coaching Mindset

Communication

Stakeholder Management

KPI Management

Ferramentas

HubSpot

Salesforce

Descrição da oferta de emprego

• Lead retention team leads, fostering a high-performance, customer-centric culture;
• Monitor operational performance and business metrics, translating insights into concrete action plans;
• Identify opportunities to improve processes, customer experience, and operational efficiency;
• Drive initiatives to increase customer retention and reduce avoidable churn;
• Train and develop Team Leaders, ensuring consistent feedback, accountability, and people development;
• Partner closely with Product, Sales, and other cross-functional teams to identify root causes and implement scalable solutions;
• Ensure operational routines, cadences, and performance reviews are executed consistently;
• Anticipate risks, remove operational bottlenecks, and improve operational predictability;
• Keep the team engaged, motivated, and aligned with company culture, especially in a high-pressure retention environment;
• Build an environment where customers clearly perceive the value of our solutions, sustaining retention and revenue growth.

Requirements

• Previous experience leading Customer Success, Retention, Sales, or Customer Operations teams;
• Experience managing managers or Team Leaders;
• Strong people leadership skills with a coaching mindset;
• Proven ability to drive operational excellence through structured routines and performance management;
• Familiarity with CRM management (HubSpot, Salesforce, or similar);
• Comfortable working with KPIs and operational data to influence decisions and prioritize initiatives;
• Strong cross-functional collaboration and stakeholder management skills;
• Excellent communication and influence skills;
• Advanced English — daily use.

Core Competencies

Demonstrates strong leadership in customer retention and success, with a focus on operational excellence and team development. Proficient in managing cross-functional collaboration and utilizing data-driven insights to enhance customer experience and retention strategies.

Highest-signal resume keywords

• Customer Success Leadership
• Operational Excellence
• Team Development
• Cross-Functional Collaboration
• KPI Management

ATS Optimization Keywords

Hard Skills

• Performance Management
• Process Improvement
• Data Analysis
• Customer Retention Strategies
• CRM Management

Soft Skills

• People Leadership
• Coaching Mindset
• Communication Skills
• Stakeholder Management
• Motivational Leadership

Industry Keywords

• Customer Operations
• Retention
• Operational Efficiency
• Customer Experience
• Business Metrics

Tools & Technologies

• HubSpot
• Salesforce