Business Process Expert – Process Solutions & Design

Hitachi Energy Ltd.; Guarulhos; Ibrido; BRL 150.000 - 230.000; Tempo pieno

Vantaggi offerti da questo lavoro

PwD friendly accommodations

Travel opportunities

Descrizione del lavoro

Hitachi Energy Ltd. seeks a Business Process Expert to drive digital sales integration and cross-functional process harmonization. You will design, map, and optimize end-to-end processes that connect customer-facing activities with core operational systems.

The role emphasizes standardization, data harmonization, and scalable solutions across regions. You will work with SAP SD and CRM/ERP landscapes, translating business needs into concrete requirements, promoting best practices, and supporting

Competenze

• Experience with SAP Sales and Distribution (SD) and digital sales integration.
• Strong grasp of end-to-end business processes including Quote-to-Cash and value chains.
• Proven ability to map current (as-is) and future (to-be) processes and drive standardization.

Mansioni

• Drive digitalization and integration of end-to-end business processes across value chain.
• Analyze, design, and optimize processes connecting customer-facing activities with manufacturing functions.
• Collaborate with stakeholders to translate needs into structured process and system requirements.
• Harmonize master data (customers, pricing, materials) across systems and regions.
• Monitor integration issues and promote standardized adoption of enterprise systems.

Conoscenze

SAP SD

Process mapping

End-to-end processes

Stakeholder management

CRM exposure

Formazione

Bachelor/BTech in IT or Business/Engineering

Strumenti

Salesforce

ERP systems

Descrizione del lavoro

Business Process Expert - Process Solutions & Design

Hitachi Energy is seeking a Business Process Expert - Digital Sales Integration to join the Digital Transformation Organization (DTO) within the Business Unit Transformers. In this role, you will drive the digitalization and integration of end-to-end business processes across the full value chain, ensuring seamless operational execution.

You will analyze, design, and optimize business processes, connecting customer-facing activities with core operational and manufacturing functions. By establishing global standards and driving consistent use of enterprise systems, you will support process harmonization, improve efficiency, and contribute to a scalable, data-driven organization.

Working closely with cross-functional stakeholders, you will enable continuous improvement and support the company’s ongoing transformation toward a globally aligned operating model.

How you will make an impact

• Leverage deep understanding of end-to-end business processes to ensure seamless integration and alignment across digital platforms and core enterprise systems.
• Collaborate with business stakeholders to understand sales processes and translate them into scalable system solutions.
• Harmonize sales-related master data (customers, pricing, materials) across systems and regions.
• Monitor and resolve integration issues, ensuring data consistency and minimal disruption.
• Optimize Quote-to-Cash (Q2C) and operational processes across the full value chain.
• Drive process harmonization and standardization across regions, HUBs, and factories.
• Identify bottlenecks, deviations, and root causes, ensuring continuous improvement.
• Translate business needs into structured process and system requirements.
• Ensure alignment between business processes and digital solutions, enabling consistent data flow.
• Support global programs by promoting standard adoption and scalable solutions.
• Develop clear process documentation and best practices to support global adoption.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

• Degree in Information Technology, Business Administration, Engineering, or a related field.
• Experience in SAP Sales and Distribution (SD) and digital sales integration.
• Strong understanding of end-to-end business processes, including Quote-to-Cash and operational value chains.
• Proven experience in process mapping (as-is / to-be), process modeling, and standardization initiatives.
• Experience working with integrated system landscapes supporting business processes.
• Exposure to Salesforce or similar CRM systems and/or e-commerce platforms is required.
• Knowledge of master data management and data harmonization principles.
• Ability to analyze complex system landscapes and design effective integration solutions.
• Strong communication and stakeholder management skills, with experience working in global environments.
• Knowledge of SAP modules such as MM (Materials Management) and PP (Production Planning) is considered an advantage.
• Experience in large-scale digital transformation or SAP implementation projects is an advantage.
• Willingness to travel internationally (approximately 20-25%) depending on business needs.

All our job openings are also open to people with disabilities (PwD). The company is open to making workplace accommodations.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.