Business Process Expert – Process Solutions & Design

hitachi; Guarulhos; Remote; BRL 120,000 - 150,000; Full time

Job summary

Hitachi Energy Brasil Ltda. seeks a Business Process Expert – Digital Sales Integration to drive end-to-end processes within the DTO. You will connect customer-facing activities with core systems, promote standard adoption, and enable scalable, data-driven operations across regions.

The role requires SAP SD experience, process mapping skills, and collaboration with global stakeholders. Travel ~20–25% may be needed as part of transformation projects.

Qualifications

• Experience in SAP SD and digital sales integration.
• Strong understanding of end-to-end business processes including Q2C.
• Proven ability to map as-is / to-be processes and standardize initiatives.

Responsibilities

• Analyze and design end-to-end business processes across the value chain.
• Ensure alignment of business processes with digital solutions and enterprise systems.
• Collaborate with stakeholders to translate needs into system requirements.
• Harmonize master data (customers, pricing, materials) across regions.
• Monitor integration issues and drive data consistency to minimize disruption.
• Lead process harmonization and standardization across HUBs and factories.
• Support global programs with scalable, standardized solutions.
• Develop clear process documentation and best practices for global adoption.
• Ensure compliance with applicable regulations and guidelines.

Skills

SAP SD

CRM (Salesforce)

Process mapping

Stakeholder management

Education

Bachelor's degree

Tools

SAP MM

SAP PP

Salesforce

Job description

Location: Guarulhos, São Paulo, Brazil

Job ID: R0144392

Date Posted: 2026-09-28

Company Name: HITACHI ENERGY BRASIL LTDA.

Profession (Job Category): Quality Management

Job Schedule: Full time

Remote: Yes

Job Description:

The opportunity

Hitachi Energy is seeking a Business Process Expert – Digital Sales Integration to join the Digital Transformation Organization (DTO) within the Business Unit Transformers. In this role, you will drive the digitalization and integration of end-to-end business processes across the full value chain, ensuring seamless operational execution.

You will analyze, design, and optimize business processes, connecting customer-facing activities with core operational and manufacturing functions. By establishing global standards and driving consistent use of enterprise systems, you will support process harmonization, improve efficiency, and contribute to a scalable, data-driven organization.

Working closely with cross-functional stakeholders, you will enable continuous improvement and support the company’s ongoing transformation toward a globally aligned operating model.

How you will make an impact

• Leverage deep understanding of end-to-end business processes to ensure seamless integration and alignment across digital platforms and core enterprise systems.
• Collaborate with business stakeholders to understand sales processes and translate them into scalable system solutions.
• Harmonize sales-related master data (customers, pricing, materials) across systems and regions.
• Monitor and resolve integration issues, ensuring data consistency and minimal disruption.
• Optimize Quote-to-Cash (Q2C) and operational processes across the full value chain.
• Drive process harmonization and standardization across regions, HUBs, and factories.
• Identify bottlenecks, deviations, and root causes, ensuring continuous improvement.
• Translate business needs into structured process and system requirements.
• Ensure alignment between business processes and digital solutions, enabling consistent data flow.
• Support global programs by promoting standard adoption and scalable solutions.
• Develop clear process documentation and best practices to support global adoption.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

• Degree in Information Technology, Business Administration, Engineering, or a related field.
• Experience in SAP Sales and Distribution (SD) and digital sales integration.
• Strong understanding of end-to-end business processes, including Quote-to-Cash and operational value chains.
• Proven experience in process mapping (as-is / to-be), process modeling, and standardization initiatives.
• Experience working with integrated system landscapes supporting business processes.
• Exposure to Salesforce or similar CRM systems and/or e-commerce platforms is required.
• Knowledge of master data management and data harmonization principles.
• Ability to analyze complex system landscapes and design effective integration solutions.
• Strong communication and stakeholder management skills, with experience working in global environments.
• Knowledge of SAP modules such as MM (Materials Management) and PP (Production Planning) is considered an advantage.
• Experience in large-scale digital transformation or SAP implementation projects is an advantage.
• Willingness to travel internationally (approximately 20–25%) depending on business needs.

All our job openings are also open to people with disabilities (PwD). The company is open to making workplace accommodations.

#LI-Hybrid

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.