Bd Manager(Brazil)

Bitunix; Manaus; Presencial; BRL 120 000 - 210 000; Tempo integral

Resumo da oferta

Bitunix is seeking a seasoned Client Relationship Manager to lead a portfolio of high-value clients and act as the primary contact for product queries and service escalations. You will deepen client understanding of crypto markets, coordinate with product, operations, and compliance, and drive retention through proactive outreach and tailored support.

Responsibilities include monitoring client activity, ensuring clean records, and contributing to weekly portfolio health reporting.

Qualificações

• 5+ years of experience in client services, private banking, wealth management, or financial sales - preferably within an international financial institution.
• Track record of managing HNW or institutional client relationships end-to-end.
• Familiarity with trading platforms or crypto exchanges is a strong plus.
• Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball.

Responsabilidades

• Own and grow a portfolio of clients in the market, serving as their primary point of contact for product queries, service escalations, and account needs.
• Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
• Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
• Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
• Support client acquisition through offline events, campaigns, and referral programmes.
• Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
• Execute on team-defined clients service standards and escalation protocols.

Conhecimentos

Client relationship management

Private banking experience

Financial sales

International client handling

English & Portuguese

Ferramentas

Trading platforms

Crypto exchanges

Descrição da oferta de emprego

You'll be on the front line of Bitunix's growth team - building trusted relationships with high-value clients, delivering white-glove service, and turning client insights into action. This is a role for someone who thrives on ownership of their own book of clients and wants to deepen their expertise in crypto markets and client management.

Responsibilities

• Own and grow a portfolio of clients in the market, serving as their primary point of contact for product queries, service escalations, and account needs.
• Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
• Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
• Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
• Support client acquisition through offline events, campaigns, and referral programmes.
• Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
• Execute on team-defined clients service standards and escalation protocols.

Qualifications

• 5+ years of experience in client services, private banking, wealth management, or financial sales - preferably within an international financial institution.
• Track record of managing HNW or institutional client relationships end-to-end.
• Familiarity with trading platforms or crypto exchanges is a strong plus.
• Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball
• English and Portuguese plus.