Bd Manager(Brazil)

Bitunix; Curitiba; Presencial; BRL 180 000 - 300 000; Tempo integral

Resumo da oferta

Bitunix is seeking a dedicated Client Services Lead to own and grow a portfolio of high-value clients in Curitiba, Brazil. You will be the primary contact for product questions, service escalations, and account needs, delivering white-glove service and turning client insights into action.

You will collaborate with product, operations, compliance and marketing to ensure seamless experiences, monitor client behaviour, and contribute to weekly portfolio health reports.

Qualificações

• 5+ years in client services, private banking, wealth management, or financial sales.
• Track record of managing HNW or institutional client relationships end-to-end.
• Familiarity with trading platforms or crypto exchanges is a strong plus.
• Organised, detail-oriented, and able to manage multiple client needs simultaneously.
• English and Portuguese fluency is required.

Responsabilidades

• Own and grow a portfolio of clients, serving as their primary point of contact for product queries, service escalations, and account needs.
• Build rapport with new and existing clients through proactive outreach and tailored support.
• Monitor client behaviour and trading patterns; flag risks and opportunities to the wider team.
• Coordinate with internal teams to resolve client issues quickly and deliver a seamless experience.
• Support client acquisition through events, campaigns, and referrals.
• Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
• Execute on team-defined client service standards and escalation protocols.

Descrição da oferta de emprego

You'll be on the front line of Bitunix's growth team - building trusted relationships with high-value clients, delivering white-glove service, and turning client insights into action. This is a role for someone who thrives on ownership of their own book of clients and wants to deepen their expertise in crypto markets and client management.

Responsibilities

• Own and grow a portfolio of clients in the market, serving as their primary point of contact for product queries, service escalations, and account needs.
• Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
• Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
• Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
• Support client acquisition through offline events, campaigns, and referral programmes.
• Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
• Execute on team-defined clients service standards and escalation protocols.

Qualifications

• 5+ years of experience in client services, private banking, wealth management, or financial sales - preferably within an international financial institution.
• Track record of managing HNW or institutional client relationships end-to-end.
• Familiarity with trading platforms or crypto exchanges is a strong plus.
• Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball
• English and Portuguese plus.