Bd Manager(Brazil)

Bitunix; Belo Horizonte; Presencial; BRL 180 000 - 300 000; Tempo integral

Resumo da oferta

Bitunix in Belo Horizonte seeks a seasoned Client Relations Manager to lead a portfolio of high-value clients, delivering white-glove service and translating client insights into action in the crypto markets. You will own client relationships end-to-end, coordinate with product, operations and compliance, and drive client satisfaction through proactive outreach and rigorous records management.

With strong English and Portuguese skills, you’ll navigate international client needs while ensuring

Qualificações

• 5+ years of experience in client services or financial sales.
• Experience managing high-net-worth or institutional clients is preferred.
• Familiarity with trading platforms or crypto exchanges is a strong plus.

Responsabilidades

• Own and grow a portfolio of clients, serving as their primary point of contact for product queries and account needs.
• Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
• Monitor client behavior and trading patterns to flag risks and opportunities.
• Coordinate with internal teams to resolve issues and deliver a seamless experience.
• Support client acquisition through events and referrals.
• Maintain up-to-date client records and contribute to weekly portfolio health reporting.
• Execute on team-defined client service standards and escalation protocols.

Conhecimentos

Client relationship management

Bilingual English/Portuguese

Ferramentas

Trading platforms

Crypto exchanges

Descrição da oferta de emprego

Descrição da vaga

You'll be on the front line of Bitunix's growth team — building trusted relationships with high-value clients, delivering white-glove service, and turning client insights into action. This is a role for someone who thrives on ownership of their own book of clients and wants to deepen their expertise in crypto markets and client management.

Responsibilities

• Own and grow a portfolio of clients in the market, serving as their primary point of contact for product queries, service escalations, and account needs.
• Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
• Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
• Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
• Support client acquisition through offline events, campaigns, and referral programmes.
• Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
• Execute on team-defined clients service standards and escalation protocols.

Qualifications

• 5+ years of experience in client services, private banking, wealth management, or financial sales — preferably within an international financial institution.
• Track record of managing HNW or institutional client relationships end-to-end.
• Familiarity with trading platforms or crypto exchanges is a strong plus.
• Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball
• English and Portuguese plus.