Atendente de Apartamento/ Camareira(o)

Hilton Worldwide, Inc.; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a leading global hospitality company as a Room Attendant, where you will play a vital role in ensuring guest satisfaction through meticulous cleaning and replenishment of amenities. This position offers the opportunity to work in a dynamic environment, contributing to an exceptional guest experience. You will be responsible for maintaining high cleanliness standards, managing guest requests, and supporting other departments as needed. If you are committed to delivering top-notch service and enjoy working both independently and as part of a team, this role is perfect for you. Experience the rewarding atmosphere of a prestigious hotel brand and make a difference in guests' stays.

Qualificações

• Ability to work independently or as part of a team.
• Committed to delivering high levels of customer service.

Responsabilidades

• Clean guest bedrooms and bathrooms to the highest standards.
• Manage guest requests efficiently and maintain good relationships.
• Undertake regular deep cleaning tasks and report any issues.

Conhecimentos

Customer Service

Teamwork

Flexibility

Reliability

Formação académica

Experience in a similar position

Descrição da oferta de emprego

A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.

What will I be doing?

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering high levels of customer service
• Ability to work on their own or in teams
• Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in a similar position

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision