Atendente de Apartamento

Hilton Worldwide, Inc.; São Paulo; Presencial; BRL 20.000 - 40.000; Tempo integral

Resumo da oferta

Join a leading global hospitality company as a Room Attendant, where you will play a key role in delivering exceptional guest experiences. This position involves cleaning guest rooms, managing requests, and ensuring high service standards. You will work in a supportive environment that values teamwork and commitment to excellence. If you have a positive attitude and a passion for hospitality, this is the perfect opportunity to grow your career in a dynamic setting. Experience the warmth of hospitality and contribute to creating memorable moments for guests.

Qualificações

• Demonstrates a positive attitude and good communication skills.
• Commits to high customer service standards and excellent grooming.

Responsabilidades

• Cleans guest bedrooms and bathrooms, ensuring high standards.
• Manages guest requests promptly and efficiently.

Conhecimentos

Good communication skills

Positive attitude

Customer service standards

Flexibility

Teamwork

Formação académica

Hotel experience

Experience in similar roles

Descrição da oferta de emprego

Job Description

Job Number:

Work Locations

Hilton Sao Paulo Morumbi, Av. das Nacoes Unidas, 12901, Sao Paulo, 04578-000

A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.

What will I be doing?

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. You will also manage guest requests. Specifically, your tasks include:

• Cleaning guest bedrooms and bathrooms
• Vacuuming rooms and corridors
• Changing and replenishing bed linen, towels, and guest amenities according to company guidelines
• Undertaking regular deep cleaning tasks
• Restocking and maintaining the trolley daily
• Reporting missing or damaged items to the Housekeeping Supervisor and ensuring they are replaced or repaired
• Ensuring all equipment in guest rooms and work areas is in working condition
• Being environmentally conscious and disposing of waste properly
• Managing guest requests promptly and efficiently
• Complying with hotel security, fire regulations, and health and safety legislation
• Carrying out lost property procedures
• Assisting other departments as needed and maintaining good working relationships

What are we looking for?

A Room Attendant at Hilton represents our brand and works with other Team Members. To succeed, you should demonstrate:

• A positive attitude
• Good communication skills
• A commitment to high customer service standards
• Excellent grooming standards
• The ability to work independently and in teams
• Flexibility and reliability

Preferred qualifications include:

• Hotel experience
• Experience in similar roles

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay and mid-priced hotels. For nearly a century, Hilton has provided exceptional guest experiences through service, amenities, and value. Our vision is to "fill the earth with the light and warmth of hospitality," and our Team Members are central to achieving this goal.