Atendente de Apartamento Jr.

Hilton Worldwide, Inc.; Porto Alegre; Presencial; BRL 15.000 - 25.000; Tempo integral

Resumo da oferta

Uma empresa de hospitalidade de renome está em busca de um Atendente de Apartamento Jr. para se juntar à equipe. Neste papel, você será responsável por apoiar as operações de limpeza e lavanderia, garantindo que os padrões de excelência sejam cumpridos. Você terá a oportunidade de trabalhar em um ambiente dinâmico, onde a atenção aos detalhes e o compromisso com um atendimento excepcional aos hóspedes são essenciais. Se você é uma pessoa organizada, com boas habilidades de comunicação e uma paixão por proporcionar experiências memoráveis, esta posição é perfeita para você!

Qualificações

• Experiência em atendimento ao cliente e limpeza.
• Habilidades de comunicação e organização são essenciais.

Responsabilidades

• Apoiar a equipe de limpeza e lavanderia em todas as atividades diárias.
• Garantir altos padrões de operação e atendimento ao cliente.

Conhecimentos

Planejamento e organização

Comunicação oral e escrita

Experiência anterior em lavanderia

Habilidades interpessoais

Proficiente em programas de computador

Comprometido com o atendimento ao cliente

Altos padrões de limpeza

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job Description

Job Number:

Atendente de Apartamento Jr. (HOT0BH91)

Work Locations

Hilton Porto Alegre Rua Olavo Barreto Porto Alegre 90570-070

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manage the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output uniform and linen, among others
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests are met on time
• Request flowers for special occasions (marriage, death, maternity, etc.) and provide embroidery for special linen (wedding and pampering)
• Control monthly Lost and Found and donations
• Check the uniforms and send for cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department and release linen from Laundry daily
• Make daily guest clothing releases for guests that use the laundry service
• Make monthly closing of Laundry expenses and provision of the same
• Replace Laundry Attendant in case of holidays, days off or absences

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous in this position if you demonstrate the following capabilities:

• Ability to work in a team
• Excellent attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!