Assistant Manager, Operations

Raffles Medical Group Ltd; Região Norte; Sur place; BRL 120 000 - 180 000; Plein temps

Résumé du poste

Raffles Medical Group Ltd is seeking an experienced Operations Lead to manage two centres, ensuring daily floor operations run on time and the patient experience is flawless from arrival to checkout. You will plan personalized patient itineraries, coordinate multidisciplinary teams, oversee billing and insurance processes, and lead the Relationship Officer and admin team to respond promptly to inquiries.

Additionally, you will oversee the VIP lounge, organize partner events, and drive SOPs and

Qualifications

• Diploma or degree in Healthcare Management, Hospitality, Business, or related field.
• 5+ years operations experience with team leadership.
• Experience in medical or healthcare setting preferred; knowledge of clinic workflows and billing.

Responsabilités

• Lead daily floor operations and ensure two centres run on time.
• Enhance the patient experience from arrival to final bill with meticulous attention to detail.
• Plan personalised patient itineraries covering screenings, tests, and meals.
• Coordinate multidisciplinary teams and liaise with Radiology, Lab, and clinics.
• Oversee billing and insurance processes, including inter-clinic billing.
• Manage VIP lounge and organise partner events while driving SOPs.

Connaissances

People leadership

Operations management

Healthcare operations

Communication

Formation

Healthcare management degree

Diploma/degree in Healthcare Management, Hospitality, Business

Description du poste

Job Responsibilities

• Lead daily floor operations and keep two centres ready, presented and running on time.
• Bring meticulous attention to detail to every aspect of the patient experience, from the itinerary and meal order to the final bill.
• Plan and coordinate personalised patient itineraries covering health screenings, tests, scans, therapies, consultations and meals, and brief patients on their day.
• Coordinate our multidisciplinary team of professionals, and liaise with Radiology, Laboratory, and other clinics across Raffles Medical.
• Work closely with other business units on daily operations needs.
• Own a closed-loop system for results, reports and patient follow-ups.
• Lead the Relationship Officer and admin team and make sure every enquiry is attended to promptly.
• Ensure accurate billing, including coordinating insurance billing through partner clinics and inter-clinic billing.
• Oversee the Raffles Solitaire Lounge for VIP guests and senior leadership.
• Prepare and run events with our partners.
• Drive service excellence to the key minute details, SOPs, reporting and continuous improvement.

Job Requirements

• Diploma or Degree in Healthcare Management, Hospitality, Business or related field.
• At least 5 years of operations experience, including team leadership; experience in a medical or healthcare setting strongly preferred.
• Good understanding of clinic workflows, tests and investigations, and medical billing and insurance processes in Singapore.
• Experience serving UHNW / HNW and VIP clients, with a meticulous eye for detail.
• Calm, decisive and highly organised; comfortable managing many moving parts at once.
• Excellent communication skills and absolute discretion.
• Mandarin or other languages an advantage for serving regional clientele.

If you take pride in getting every detail right and want to help shape a world-class longevity experience, we would like to hear from you.

We regret that only shortlisted candidates will be notified.