Clinic Manager

Lumens Pte Ltd; Região Norte; Presencial; BRL 90 000 - 120 000; Tempo integral

Resumo da oferta

Lumens Pte Ltd is seeking a Clinic Operations Manager to lead daily clinic operations, plan workforce and uphold service standards across the medical group. High performers may progress to Head Clinic Manager, overseeing Clinic Managers across multiple clinics.

The role requires supervising staff, coordinating rosters, and ensuring onboarding and training records are maintained, with a focus on compliance with clinical procedures, privacy and safety requirements.

Qualificações

• Minimum 3 years in clinic operations or healthcare administration at a managerial level.
• Experience supervising staff and coordinating schedules/coverage.
• Strong organisational, communication, training and problem-solving skills.
• Familiarity with clinic-management systems is a plus.

Responsabilidades

• Oversee daily clinic operations, patient flow, appointments, billing and service recovery.
• Plan staffing for doctors and clinic assistants; prepare rosters and onboarding support.
• Train new clinic staff and maintain onboarding records.
• Draft, update and enforce clinic SOPs with clinicians and leaders.

Conhecimentos

Staff supervision

Scheduling

Organisational skills

Communication

Training

Problem-solving

Ferramentas

PLATO Clinic Mgmt System

Descrição da oferta de emprego

Role Summary

Lead clinic operations, workforce planning and service standards across the medical group. Strong performers may progress to Head Clinic Manager, overseeing Clinic Managers across multiple clinics.

Key Duties

• Oversee daily operations, patient flow, appointments, billing, claims and service recovery.
• Plan doctor and clinic assistant staffing; prepare rosters, address coverage needs and support recruitment and onboarding.
• Train newly joined clinic assistants and maintain onboarding and training records.
• Draft, update and maintain clinic SOPs with doctors and clinical leaders; communicate changes and monitor implementation.
• Manage inventory and replenishment of medical supplies and clinic essentials; monitor expiry dates, storage, stock counts and wastage.
• Maintain equipment records and coordinate servicing, calibration, repairs and safety checks.
• Coordinate suppliers and vendors, track service and delivery issues, and support cost control.
• Monitor clinic performance, resolve operational issues and help standardise processes across clinics.
• Support compliance with approved clinical procedures, privacy, infection prevention and workplace safety requirements.

Candidate Requirements

• At least 3 years’ experience in clinic operations, healthcare administration or a related field at a managerial level
• Experience supervising staff and coordinating schedules or workforce coverage.
• Strong organisation, communication, training and problem-solving skills.
• Familiarity with PLATO Clinic Management Systemn or other clinic appointment, billing or claims systems is an advantage.
• Able to handle patient information discreetly; healthcare administration or clinic-management training is an advantage.