Post-Sales Analyst - Mid Level

Jobtailor; Valinhos; Presencial; BRL 78 120 - 122 760; Tempo integral

Resumo da oferta

Jobtailor is seeking a post-sales specialist to manage customer support, analytics, and collaboration across teams. You will monitor requests, coordinate with service networks, and drive service improvements to enhance the customer journey.

The role requires 3–5 years in post-sales or technical support, a related degree, and strong Excel skills. Hybrid work is offered (3 days in office, 2 days remote) with Valinhos, SP as the location.

Qualificações

• Bachelor's degree in a related field, completed or in progress.
• 3 to 5 years in post-sales, premium SAC, or technical assistance.
• Experience in home appliances, durable consumer goods, white goods, consumer electronics, automotive, or related sectors.
• Intermediate Excel for extracting operational reports and data handling.
• High resilience, sense of urgency, proactivity, organization, and customer empathy.
• Availability for a hybrid model (3 days in office / 2 days remote).
• Location: Valinhos, SP (Macuco neighborhood).

Responsabilidades

• Manage post-sales support, monitoring requests and complaints until resolution.
• Work with the authorized service network, ensuring compliance with service timeframes.
• Track parts orders, logistics and service orders.
• Analyze service KPIs and propose process improvements.
• Collaborate with Logistics, Engineering, Quality, Finance and Commercial teams to ensure the best customer experience.
• Act on escalation cases and drive continuous improvement of the customer journey.

Descrição da oferta de emprego

• Manage post-sales support, monitoring requests and complaints until resolution;
• Work with the authorized service network, ensuring compliance with service timeframes;
• Track parts orders, logistics and service orders;
• Analyze service KPIs and propose process improvements;
• Collaborate with Logistics, Engineering, Quality, Finance and Commercial teams to ensure the best customer experience;
• Act on escalation cases and drive continuous improvement of the customer journey.

Requirements

• Education: Bachelor's degree completed or in progress (Business Administration, Engineering, Communications, Marketing or related technical/vocational fields).
• Previous experience in post-sales, premium customer service (SAC premium), or technical assistance (minimum 3 to 5 years).
• Industry: Experience in home appliances, durable consumer goods, white goods, consumer electronics, automotive or related sectors.
• Tools: Intermediate Excel for extracting operational reports, monitoring transitions and data handling.
• Behavioral profile: High resilience to handle pressure and demanding customers, sense of urgency, proactivity, organization to manage multiple schedules simultaneously, and genuine customer empathy.
• Availability to work in a hybrid model (3 days in office / 2 days remote).
• Location: Valinhos, SP (Macuco neighborhood).

Core Competencies

Demonstrates expertise in post-sales support and customer service management, with a strong focus on process improvement and collaboration across multiple teams. Proficient in analyzing service KPIs and utilizing Excel for operational reporting.

Highest-signal resume keywords

• Post-Sales Support Management
• Customer Service Experience
• KPI Analysis
• Excel Proficiency
• Process Improvement

ATS Optimization Keywords

Hard Skills

• KPI Analysis
• Post-Sales Support
• Technical Assistance
• Customer Service
• Logistics Management

Soft Skills

• Resilience
• Proactivity
• Organization
• Customer Empathy
• Sense of Urgency

Industry Keywords

• Home Appliances
• Consumer Electronics
• Durable Consumer Goods
• White Goods
• Automotive

Tools & Technologies

• Excel