Area Manager, Super Stores Operations

Amazon; Osasco; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Amazon is seeking an Operations Area Manager to lead a functional area in a São Paulo metro fulfillment node. You will manage frontline associates across multiple operational areas, owning safety, quality, productivity, and engagement to ensure fast delivery across daily dispatch cycles.

Responsibilities include direct supervision of 15-50+ staff, real-time labour adjustments, and driving area KPIs such as throughput and defect rates.

Qualificações

• Bachelor's degree or equivalent is required.
• Fluency in Portuguese (speaking, reading, writing).
• Experience in managing teams is required.
• Experience in a logistics/operations environment is required.
• Experience in people management is preferred.

Responsabilidades

• Lead a functional area within a São Paulo fulfillment node across inbound, processing, sortation or dispatch.
• Directly manage 15-50+ frontline associates and process assistants.
• Own safety, quality, productivity and associate engagement for the area.
• Provide real-time updates and participate in daily stand-ups and handoffs.
• Track and act on area KPIs and contribute to performance reviews.

Conhecimentos

People management

Team leadership

Logistics operations

Operations management

Formação académica

Bachelor's degree or equivalent

Ferramentas

Lean techniques

Descrição da oferta de emprego

Description

We are seeking a hands‑on and results‑driven Operations Area Manager to lead a functional area within one of our Super Stores fulfillment nodes in the São Paulo metro region. This role is responsible for managing frontline associates and process assistants across one or more operational areas — including inbound, processing, sortation, or dispatch — ensuring fast delivery promises across multiple daily dispatch cycles. The Area Manager will directly own safety, quality, productivity, and associate engagement for their area, executing with speed and precision in a time‑critical environment.

Key job responsibilities

People Leadership: Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, real‑time headcount adjustments, coaching, performance feedback, and attendance management

Productivity & Throughput: Drive area‑level throughput targets (bags/minute, units/hour), manage real‑time labor moves to balance flow, minimize idle time, and achieve TPH (throughput per hour) and pack station utilization goals

Quality Execution: Monitor and reduce area‑level defects including mis‑sorts, mis‑scans, and package handling errors; execute standard work audits and escape systemic quality issues with root cause data

Communication & Escalation: Provide real‑time shift updates to Site Leader, escape labor gaps, flow imbalances, and equipment issues promptly; participate in daily stand‑ups and shift handoff reviews

Metrics Ownership: Track and act on real‑time area KPIs (throughput, labor utilization, defect rates, cycle readiness); contribute to daily performance narratives and weekly operational reviews

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Speak, write, and read fluently in Portuguese
• Experience in managing teams
• Experience in a logistics/operations environment
• Experience in people management

Preferred Qualifications

• Experience delivering products against plan in a fast‑paced, multi‑disciplined, distributed‑responsibility and often ambiguous environment
• Experience with performance metrics and process improvement and Lean techniques

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