Site leader , Super Stores Operations

Amazon; Osasco; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

Amazon São Paulo Metro is seeking an experienced Site Leader to manage Super Stores operations in the São Paulo metro region (ABC). This role owns end-to-end performance across inbound, processing, sortation, and dispatch, with a focus on delivering 3-hour or less promises and maintaining safety, quality, and cost targets.

You will lead a team of blue badges and associates, drive continuous improvement, monitor real-time KPIs, and collaborate with Transportation and Last Mile teams to optimize

Qualificações

• Bachelor's degree or equivalent.
• Experience in managing teams.
• Experience in a logistics/operations environment.
• Experience in Business English skills, both verbal and written.

Responsabilidades

• Own site safety culture and ensure compliance with local labor laws and safety standards.
• Manage inbound receipt, processing, sortation, and dispatch across multiple cycles ensuring on-time readiness.
• Lead, develop, and engage a team of associates; handle hiring, onboarding, and performance management.
• Drive labor efficiency targets and cost management; oversee headcount planning and overtime utilization.
• Own package handling quality; minimize mis-sorts, mis-routes, and damages; implement corrective actions.
• Monitor real-time dashboards, track KPIs (OTR, throughput, labor utilization, defect rates); report to senior leadership.

Conhecimentos

Team leadership

Operations management

People management

English proficiency

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Description

We are seeking an experienced and results-driven Site Leader to manage Super Stores operations in the São Paulo metro region (ABC). This role is responsible for end-to-end operational performance under the roof — from inbound transfer receipt from feeder FCs through processing, sortation, and dispatch to last mile — ensuring delivery promises of 3 hours or less are consistently met. The Site Leader will own safety, quality, productivity, and cost performance across multiple dispatch cycles daily, driving a culture of operational excellence and continuous improvement.

Key job responsibilities

• Safety & Compliance: Own site safety culture, drive zero-incident mindset, ensure compliance with all local labor laws and Amazon safety standards;

• Operational Performance: Manage inbound receipt, processing, sortation, and dispatch operations across 5+ daily dispatch cycles, ensuring on-time readiness (OTR)

• People Leadership: Lead, develop, and engage a team of blue badges and associates; own hiring, onboarding, performance management, coaching, and shift scheduling

• Cost & Productivity: Drive labor efficiency targets (throughput per hour, bags/minute), manage headcount planning, overtime utilization, and variable cost per package; identify and implement productivity improvement initiatives

• Quality & Defect Management: Own package handling quality, minimize mis-sorts, mis-routes, and damage rates; drive root cause analysis and implement corrective/preventive actions for defects impacting delivery success

• Stakeholder Coordination: Partner with Transportation, Last Mile, and upstream FC teams to manage inbound flow, dispatch readiness, and route planning; escalated systemic issues with clear - Metrics & Reporting: Monitor real-time operational dashboards, track KPIs (OTR, throughput, labor utilization, defect rates), and provide daily/weekly performance narratives to senior leadership

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Bachelor's degree or equivalent

• Experience in managing teams

• Work flexible schedule including weekends, nights, and holidays

• Experience in a logistics/operations environment

• Experience in Business English skills, both verbal and written

• Experience in people management

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.