Account Manager

M.D. Ireland Engineering, Inc.; São Paulo; Remote; BRL 313,000 - 496,000; Full time

Job summary

OneLocal is hiring a customer-centric Account Manager to scale our remote, high-volume client portfolio. You will own client success across 100+ SMBs, conduct strategic reviews, and collaborate with Account Executives, Implementation Specialists, Digital Marketing Experts, and Marketing Strategists to ensure ROI and retention.

We value proactive problem-solvers who can adapt in a fast-paced environment and turn local business owners into long-term advocates for the platform.

Qualifications

• 2+ years of experience as Client Success or Account Manager in SaaS/agency/tech startup.
• Experience handling high volume of SMB clients.
• Customer-centric mindset and commitment to client success.
• Strong verbal and written communication with ability to build rapport.
• Fast-paced adaptability and proactive problem solving.
• High integrity and organization; excellent follow-up skills.
• Familiarity with CRM platforms, ideally Salesforce.

Responsibilities

• Drive Success at Scale: manage a diverse portfolio of 100+ local businesses and own their success.
• Conduct Strategic Business Reviews: lead ROI-focused reviews with clients.
• Collaborate for Results: partner with Account Executives, Implementations, Marketing experts.
• Anticipate & Solve: identify churn risks or hurdles early to protect outcomes.
• Champion the Platform: ensure clients leverage OneLocal to become brand advocates.

Skills

Client Success

Account Management

CRM familiarity

Communication skills

Adaptability

Integrity

Salesforce

Tools

Salesforce

Job description

Our team is fully remote and we are mostly working in the Eastern time zone. International team members join as contractors.

At OneLocal, our mission is to handle the entire digital marketing footprint for SMB's so owners can stop worrying about their online presence and focus entirely on running their business. We combine automated software with dedicated strategy experts to give everyday business owners an all-in-one marketing service that drives real revenue.

We're looking for a customer-centric Account Manager who thrives in a fast-paced environment and wants to be challenged as we scale. If you are a proactive problem-solver passionate about driving client growth, managing high-volume portfolios, and building long-lasting partnerships, this role is for you.

What You'll Be Doing

• Drive Success at Scale: Proactively manage a diverse portfolio of 100+ local businesses, taking full ownership of their success and maintaining a targeted net retention rate.
• Conduct Strategic Business Reviews: Regularly lead performance reviews with clients to demonstrate the value of the OneLocal suite, analyze ROI, and align our solutions with their evolving business goals.
• Collaborate for Results: Work within a high-performance ecosystem, partnering with Account Executives, Implementation Specialists, Digital Marketing Experts, and Marketing Strategists to ensure seamless handoffs and expert execution.
• Anticipate & Solve: Act as a proactive problem-solver by identifying potential churn risks or technical hurdles early, ensuring every client reaches their desired outcome.
• Champion the Platform: Go above and beyond to ensure clients are fully leveraging the OneLocal platform, turning local business owners into long-term brand advocates.

What You Bring

• Experience: 2 or more years of experience as a Client Success Manager or Account Manager within a SaaS organization, Marketing Agency, or Tech Startup.
• Volume Management: Experience working with a high volume of clients; previous experience working with small and medium businesses (SMBs) is a strong asset.
• Customer-Centric Mindset: A dedication to putting our customers' best interests first and doing whatever it takes to help them succeed with our solutions.
• Communication & Rapport: Strong verbal and written communication skills with the ability to quickly build deep rapport and long-term partnerships with clients.
• Adaptability & Drive: Ability to work in a fast-paced environment, quickly adapt to changing timelines or priorities, and confidently question the status quo.
• Skills & Integrity: Strong organizational and follow-up skills, a high level of professionalism, honesty, and integrity.
• Technical Stack: Familiarity with CRM platforms, ideally Salesforce.

Why You'll Love Working Here

• High Impact: The opportunity to have a major impact at a growing company that is helping small and medium-sized businesses expand their digital presence.
• Remote-First: We are committed to a remote-first/distributed team work environment.
• Culture: Virtual social events, including coffee chats and happy hours with your colleagues.

At OneLocal, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create the best company culture possible. We strongly encourage applications from candidates of all backgrounds, experience, and perspectives regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin.