Account manager

Evolution Gaming Limited; São Paulo; Presencial; BRL 80 000 - 120 000; Tempo integral

Resumo da oferta

Evolution Gaming Limited is seeking an Account Manager in São Paulo, Brazil. The successful candidate will be responsible for acquiring and optimising business partnerships while achieving KPIs through relationship building and customer satisfaction.

Key qualifications include a minimum of 2 years in Account Management, strong communication skills in English, and proficiency in Microsoft Office Suite. This role may require travel and flexibility in working hours.

Qualificações

• Minimum 2 years of experience in Account Management or similar client-facing role.
• Strong communication and written ability in English.
• Proficient in Microsoft Office Suite, such as Excel and PowerPoint.

Responsabilidades

• Acquire, maintain, and optimise business relationships.
• Liaise with in-house resources and operators.
• Keep track of promotional campaigns' performance.
• Represent the range of the Company’s products.
• Establish and maintain key account relationships.
• Act as an escalation point for customers.
• Ensure timely and successful delivery of solutions.

Descrição da oferta de emprego

The Account Manager is responsible to acquire, maintain, and optimise business relationships and partnerships to achieve business KPI’s. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way.

• Minimum 2 years of experience in Account Management or similar client-facing role (Igaming industry is a plus)

• Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives
• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
• Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met
• Representing the entire range of the Company’s products
• Distributing and presenting information to customers about upcoming game releases and opportunities
• Establishing and maintaining effective key account relationships
• Act as an intermediary between internal departments and customers
• Acting as an escalation point for customers for any issues, and drive resolution action
• Providing root-cause analysis, driving continuous improvement and execution of solutions
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis
• Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

• Sound commercial awareness and knowledge of business development
• Demonstrate a clear knowledge of how to generate results in a complex commercial environment
• Experienced at effective client management
• Proven team management capabilities
• Be analytical with the ability to think strategically
• Have a genuine passion for sales, negotiation, decision-making, and problem-solving
• Educational background in a related field would be preferred
• Strong communication and written ability in Englisha strong command of spoken
• Proficiency with Microsoft Office Suite, such as Excel and PowerPoint
• Be presentable, willing to travel and work outside of normal office hours
• Any other ad hoc duties related to the role