Account Manager

iMile Delivery; São Paulo; Presencial; BRL 78 120 - 111 600; Tempo integral

Resumo da oferta

A leading logistics firm in São Paulo seeks a Key Account Specialist to manage an exclusive client account. This role includes developing strong client relationships, overseeing onboarding for Delivery Associates, and monitoring operational KPIs. Candidates should have a bachelor's degree and proven experience in account management or similar roles. Strong communication, analytical, and stakeholder management skills are essential. This position offers a dynamic environment with varying working hours based on client needs.

Qualificações

• Proven experience in account management, client coordination, operations support, or onboarding roles.
• Experience managing a major or exclusive key client is highly preferred.
• Background in logistics, e-commerce, or last-mile delivery is an advantage.

Responsabilidades

• Serve as the single point of contact for the assigned key client.
• Coordinate onboarding activities for Delivery Associates.
• Monitor operational KPIs and conduct regular performance reviews.
• Ensure compliance with client standards and internal policies.

Conhecimentos

Stakeholder management

Communication skills

Analytical skills

Problem-solving skills

Formação académica

Bachelor’s degree in any discipline

Descrição da oferta de emprego

The Key Account Specialist is fully responsible for managing and supporting one exclusive key client account. This role ensures end-to-end coordination, operational alignment, compliance management, KPI monitoring, and relationship development to maintain service excellence, SLA adherence, and long-term client satisfaction.

Key Responsibilities

1. Exclusive Account Management

• Serve as the single point of contact for the assigned key client.
• Develop and maintain strong client relationships through regular meetings and performance reviews.
• Ensure all client requirements, expectations, and SLAs are clearly communicated and effectively executed by internal teams.

2. Onboarding & Operational Coordination

• Coordinate onboarding activities for Delivery Associates in line with client requirements.
• Ensure all required documentation is accurately uploaded and maintained in the client portal/system.
• Support Delivery Associates during initial deployment, ensuring proper understanding of client tools, delivery applications, and processes.

3. Performance Monitoring & Reporting

• Monitor operational KPIs such as CPS, Slot Adherence, MDR, and other agreed performance metrics.
• Conduct regular performance reviews and data analysis to identify gaps and improvement areas.
• Prepare and share structured performance reports with internal stakeholders and the client.

4. Compliance & Audit Management

• Ensure full compliance with client standards and internal policies, including trackers and operational controls.
• Coordinate periodic or annual audits for the assigned account.
• Address audit findings promptly and implement corrective action plans.
• Gather feedback from clients and internal teams to enhance service quality and operational efficiency.
• Support ramp-up planning during peak seasons, including coordination of staffing and operational resources.
• Proactively identify risks and recommend preventive solutions to avoid service disruptions.

Working Conditions

• Working hours may vary depending on business and client requirements.
• Field coordination may be required based on operational needs.

Qualifications & Experience

• Bachelor’s degree in any discipline.
• Proven experience in account management, client coordination, operations support, or onboarding roles.
• Experience managing a major or exclusive key client is highly preferred.
• Background in logistics, e-commerce, or last-mile delivery is an advantage.

Core Competencies

• Strong stakeholder and account management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities within a high-impact account.
• Strong analytical and problem-solving capabilities.
• Comfortable working with KPIs, reporting tools, and compliance requirements.

Health & Safety Responsibilities

All employees must comply with Occupational Health & Safety policies and legislation by:

• Taking reasonable care of their own and their team’s health and safety.
• Ensuring their actions do not adversely affect others.
• Maintaining a clean and organized work environment.