Account Manager

Altenar; Belo Horizonte; Presencial; BRL 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working environment

Ongoing training and professional development

Competitive compensation and benefits package

Multinational team

Resumo da oferta

A leading international IT company is seeking a proactive Account Manager to serve as the main contact between clients and internal teams. This remote role requires the candidate to be based in Belo Horizonte, with responsibilities including client relationship management, service oversight, and problem-solving. Ideal candidates will be proficient in Portuguese and have experience in account management or a related field. A competitive compensation package and a collaborative work environment are offered.

Qualificações

• Previous experience in account management, sales, or customer service.
• Strong multitasking and organizational skills with excellent attention to detail.
• Proven ability to build rapport and collaborate with diverse teams.
• Analytical mindset for data collection and interpretation
• Excellent communication and interpersonal abilities
• Problem-solving and adaptability in fast-paced environments
• Ability to build rapport with diverse teams
• Experience in sports betting or gaming is a strong advantage

Responsabilidades

• Serve as the primary contact for client needs, inquiries, and concerns.
• Build and nurture strong client relationships to foster retention and growth.
• Oversee client accounts, ensuring services meet business goals, expectations, and budgets.
• Collaborate with internal teams – including sales, product, and operations – to deliver tailored solutions.
• Proactively identify and resolve issues, continuously improving client experience and internal processes.
• Work closely with the product team to align updates and features with client expectations.
• Maintain up-to-date knowledge of Altenar’s offering to identify opportunities for upselling and cross-selling.
• Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.

Conhecimentos

Portuguese (proficient)

English (intermediate or higher)

Analytical skills

Communication skills

Problem-solving attitude

Organizational skills

Multitasking

Cross-functional collaboration

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Altenar isan international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, Uruguay and Brazil. We specialise in high‑load software development and provide one of the best technology solutions for the gaming industry worldwide.

The vacancy is remote and the candidate should be based in Belo Horizonte. The role may require occasional travelling in Brazil.

Please submit your CV in English when applying for this vacancy.

RoleOverview

We are seeking a proactive, passionate, and dedicated Account Manager to act as the main point of contact between our clients and internal teams. The ideal candidate will have a strong focus on client satisfaction, relationship management, and operational excellence, ensuring that each client receives outstanding support and value from our products and services.

KeyResponsibilities

• Serve as the primary contact for client needs, inquiries, and concerns.
• Build and nurture strong client relationships to foster retention and growth.
• Oversee client accounts, ensuring services meet business goals, expectations, and budgets.
• Collaborate with internal teams – including sales, product, and operations – to deliver tailored solutions.
• Proactively identify and resolve issues, continuously improving client experience and internal processes.
• Work closely with the product team to align updates and features with client expectations.
• Maintain up‑to‑date knowledge of Altenar’s offering to identify opportunities for upselling and cross‑selling.
• Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.

Requirements&Skills:

• Languages: Portuguese (proficient), English (intermediate or higher).
• Previous experience in account management, sales, or customer service.
• Strong multitasking and organizational skills with excellent attention to detail.
• Analytical mindset with the ability to collect, track, and interpret data effectively.
• Excellent communication and interpersonal abilities.
• Problem‑solving attitude and adaptability in fast‑paced environments.
• Proven ability to build rapport and collaborate with diverse teams.
• Experience in sports betting or gaming industry is a strong advantage.

WhatWeOffer

• A stable, flexible, and collaborative working environment.
• Ongoing training and professional development opportunities.
• Competitive compensation and benefits package.
• A multinational team of industry experts from around the world.