Account Executive - Business Development, SW

GEP; São Paulo; On-site; BRL 103,000 - 125,000; Full time

Job summary

GEP is seeking an experienced Account Executive – Business Development in São Paulo, Brazil. You will manage a portfolio of clients, drive adoption, and demonstrate ROI of the platform.

You’ll identify upsell opportunities, lead commercial negotiations, and collaborate with cross-functional teams to ensure client success. Bring a track record in software/SaaS account growth and fluent Portuguese and English.

Qualifications

• Experience in account management, customer success, or B2B sales with software/SaaS.
• Proven track record of retaining and growing accounts through upsell and cross-sell.
• Fluency in Portuguese and English; Spanish is a plus.

Responsibilities

• Serve as primary contact for a portfolio of clients and build long-term relationships.
• Monitor account health and platform usage through regular touchpoints.
• Identify upsell and cross-sell opportunities and lead negotiations.
• Collaborate with internal teams to resolve challenges and reduce churn.
• Develop and execute account plans aligned with client objectives.
• Provide reporting on account status, opportunities, risks.

Skills

Account management

Customer success

B2B sales

Education

Bachelor’s degree in Business Administration, Engineering, or related field

Tools

Salesforce

Job description

Account Executive - Business Development, SW GEP Sao Paulo, São Paulo, Sao Paulo, Brazil 4 - 6 Years Full Time

Job Description

Welcome to GEP

Who We Are

GEP, with over 30 offices internationally, is the fastestgrowing procurement and supply chain solutions firm – consulting, software andmanaged services. GEP has succeeded by being smart and creative; solvingcomplex problems and finding opportunities for the world’s largestorganizations.

How You Grow at GEP

We recognize people who make a genuine difference, workhard and drive achievements. Results are noticed and rewarded. It’s how youwill grow a career at GEP, and in a much shorter time frame than at otherfirms.

Celebrating Everyone

GEP succeeds through the ideas and creativity of our teammembers so we embrace people of all experiences, nationalities, abilities,cultures, races, gender identities, sexual orientations and ages. What makesyou unique and different is celebrated and will help GEP stand out even more.And we are a women-founded and -owned company so our foundation is making GEP agreat place to work for women, a place where women can learn, advance and giveback.

What You Will Do

We are looking for an experienced professional responsible for managing relationships with a portfolio of clients, ensuring high satisfaction with the platform, identifying upsell and account expansion opportunities, proactively reducing churn, and leading the Value Realization process to help clients capture and demonstrate the ROI of the solution.

• Serve as the primary point of contact for a portfolio of clients, building long-term trusted relationships.
• Conduct regular touchpoints and check-ins to monitor account health and platform usage.
• Identify challenges and obstacles clients may be facing with the solution, working closely with internal teams to resolve them.
• Identify upsell and cross-sell opportunities within the existing customer base.
• Lead commercial negotiations for contract expansions and additional modules.
• Monitor customer satisfaction, adoption, and engagement metrics.
• Develop and execute customer success plans (account plans) aligned with each client's business objectives.
• Collaborate with Customer Success, Support, and Product teams to anticipate and mitigate churn risks.
• Provide structured reporting to commercial leadership on account status, opportunities, and risks.
• Act as a Value Realization consultant, helping clients measure benefits, cost savings, and ROI achieved using the platform.
• Develop and present business cases and success stories that clearly demonstrate the tangible value generated by the solution.
• Lead strategic discussions about clients' procurement processes, advising on the best ways to leverage the platform to maximize results.

What Should You Bring

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Expertise in Account Management, Customer Success, or B2B Sales, preferably within the software/SaaS industry.
• Proven track record of account retention and growth through upselling and cross-selling initiatives.
• Knowledge managing mid-market and enterprise customer portfolios.
• Knowledge with Value Realization methodologies, business case development, and ROI measurement.
• Fluency in Portuguese and English is required due to collaboration with global teams.
• Spanish is a plus.

Other Skills

• Strong understanding of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes, as well as the procurement software market.
• Consultative approach focused on customer relationships, retention, and account growth.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical skills to identify churn risks and account expansion opportunities.
• Proficiency with CRM platforms such as Salesforce or similar tools.
• Strong organizational skills and the ability to manage multiple accounts simultaneously.
• Ability to work cross-functionally with Customer Success, Support, Product, and Sales teams.
• Ability to strategically advise clients on procurement processes to maximize the value derived from the platform.
• Strong analytical capabilities to develop business cases and translate platform usage data into measurable savings and ROI.

Job Snapshot

Updated Date

10/26/2026

Job ID

Job_389

Department

Business Development - Software

Location

Experience

4 - 6 Years

Employee Type

Full Time

Salary Range

BRL 114.000 - 114.000 (Annual)

GEP’s strength is its people. As a leader in procurement and supply chain solutions, we are committed to providing innovative solutions that create a competitive advantage for enterprises worldwide. Our leadership helps us maintain this focus and drives our commitment to deliver the highest value to our clients.

GEP’s leadership is a collective of some of the most experienced and accomplished professionals in the industry. Blending together strong business acumen with rich technical expertise, they are leading GEP’s global workforce into the future

#WeAreGEP

What makes us really stand out from the crowd?

We value and invest in talent. We respect honesty and individuality. We put our clients and our people first. This is what makes us special, and why GEP is an exceptional place to work.