365 Support Analyst

Jobtailor; Curitiba; Híbrido; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor seeks a Microsoft 365 Administrator to provide onsite and remote support, diagnose incidents, and resolve Microsoft 365-related issues for customers.

You will administer Exchange Online, SharePoint Online, and Teams, assist with deployments and migrations, and help configure security features including MFA and backup solutions. Strong communication and teamwork are essential.

Qualificações

• Hands-on experience administering Microsoft 365 environments.
• Experience with Exchange Online, SharePoint Online, and Teams.
• Experience participating in Microsoft 365 implementation or migration projects.
• Knowledge of cloud migrations (on-premises to cloud or between platforms).
• Knowledge of MFA, access policies, and backup solutions.
• Ability to diagnose and troubleshoot Microsoft 365 environments.
• Strong communication to understand and meet customer needs.

Responsabilidades

• Provide onsite and remote support to customers by analyzing, diagnosing, and resolving Microsoft 365 incidents.
• Administer Microsoft 365 environments, including users, groups, licenses, permissions, Exchange Online, SharePoint Online, and Teams.
• Troubleshoot Microsoft 365 services, especially email, access, and permissions issues.
• Participate in environment implementation, configuration, and migration projects, including cloud migrations.
• Configure and administer sites, permissions, and collaboration in SharePoint Online and Teams.
• Assist with configuring security features such as MFA, access policies, and backup solutions.
• Record support activities and keep technical documentation up to date.

Conhecimentos

Microsoft 365 Administration

Troubleshooting

Cloud Migration

Configuration

Security Features

MFA

Access Policies

Backup Solutions

Incident Resolution

Technical Documentation

Strong Communication

Collaborative

Proactive

Customer Needs Understanding

Eager to Learn

Formação académica

Bachelor's degree

Ferramentas

Microsoft 365

Exchange Online

SharePoint Online

Microsoft Teams

Google Workspace

Descrição da oferta de emprego

• Provide onsite and remote support to customers by analyzing, diagnosing, and resolving Microsoft 365-related incidents


• Administer Microsoft 365 environments, including users, groups, licenses, permissions, Exchange Online, SharePoint Online, and Microsoft Teams


• Troubleshoot Microsoft 365 services, particularly issues involving email, access, and permissions


• Participate in Microsoft 365 environment implementation, configuration, and migration projects, including cloud migrations and migrations between platforms


• Configure and administer sites, permissions, and collaboration structures in SharePoint Online and Microsoft Teams


• Assist with configuring security features such as MFA, access policies, and backup solutions


• Record support activities, changes, and deployments while keeping technical documentation up to date

Requirements

• Hands‑on experience administering Microsoft 365 environments


• Experience with Exchange Online, SharePoint Online, and Microsoft Teams


• Experience participating in Microsoft 365 environment implementation, configuration, or migration projects


• Knowledge of migrating on‑premises environments to the cloud and/or between platforms such as Google Workspace and Microsoft 365


• Knowledge of security features, MFA, access policies, and backup solutions


• Ability to diagnose and troubleshoot Microsoft 365 environments


• Strong communication skills and the ability to understand and meet customer needs


• Punctual, committed, collaborative, proactive, and eager to learn


• Bachelor's degree completed or in progress


• Preferred: Microsoft MS-900 certification


• Preferred: Microsoft AZ-900 certification

Core Competencies

Demonstrates expertise in administering Microsoft 365 environments, including Exchange Online, SharePoint Online, and Microsoft Teams, while effectively troubleshooting and resolving incidents. Proficient in implementing security features and managing cloud migrations, ensuring optimal customer support and technical documentation.

Highest‑signal resume keywords

• Microsoft 365 Administration


• Exchange Online Management


• SharePoint Online Configuration


• Microsoft Teams Support


• Cloud Migration Experience

Hard Skills

• Microsoft 365 Administration


• Troubleshooting


• Cloud Migration


• Configuration


• Security Features


• MFA


• Access Policies


• Backup Solutions


• Technical Documentation


• Incident Resolution

Soft Skills

• Strong Communication


• Collaborative


• Proactive


• Customer Needs Understanding


• Eager to Learn

Certifications & Qualifications

• Microsoft MS-900


• Microsoft AZ-900

Industry Keywords

• Cloud Migration


• On‑Premises to Cloud Migration


• Technical Support


• User Management


• Permissions Management

Tools & Technologies

• Microsoft 365


• Exchange Online


• SharePoint Online


• Microsoft Teams


• Google Workspace