VIP Key Account Manager — Growth & Client Success

AimGulf; Manama; On-site; BHD 18,000 - 36,000; Full time

Job summary

Zain Group is a leading mobile voice and data services operator in the Middle East and Africa. The company provides a comprehensive range of telecommunications services to individuals and businesses.

They focus on delivering innovative digital solutions and enhancing connectivity to empower communities and drive digital transformation. The Signature Key Account Manager role focuses on building and maintaining strong relationships with high-value clients, driving growth, and ensuring exceptional

Qualifications

• 3+ years’ experience in customer service management.
• Experience managing key accounts or high-value customers.

Responsibilities

• Develop key accounts and achieve sales and market share growth.
• Reach sales targets set by the department.
• Educate customers on product usage and features.
• Identify customer needs and ensure premier care and service.
• Create an organized database of all clients with full profile.
• Resolve technical difficulties faced by customers.
• Interact with clients regularly to gauge changing tastes and preferences.
• Maintain high visibility within major departments through visits, calls and emails.
• Update management on customer complaints, requirements and inquiries.
• Establish and maintain customer details & updated information.
• Establish and sustain effective customer relations.
• Handle VIP accounts invoices, credit limits, retention and churn reports.
• Grow customer base by adding new devices.
• Base cleanup based on agreed criteria.
• Develop market view and identify sales opportunities across VIP accounts.
• Collaborate with Customer Marketing for campaigns within VIP accounts.
• Attract and create new database of customers.
• Perform other related duties as assigned.

Skills

CRM experience

Communication skills

Target driven

Organizational skills

Problem solving

Education

Bachelor’s degree in business or communication

Job description

Zain Group is a leading mobile voice and data services operator in the Middle East and Africa. The company provides a comprehensive range of telecommunications services to individuals and businesses.

They focus on delivering innovative digital solutions and enhancing connectivity to empower communities and drive digital transformation. The Signature Key Account Manager role focuses on building and maintaining strong relationships with high-value clients, driving growth, and ensuring exceptional