Lifecycle & Retention Strategy Lead

Zain; Manama; On-site; BHD 45,000 - 60,000; Full time

Job summary

Zain is seeking a Manager for CVM and Retention in Bahrain to drive customer lifecycle strategies that enhance value and reduce churn. This role involves analyzing customer behaviors and designing retention programs that foster loyalty.

Close collaboration with various teams is required to execute effective retention campaigns, monitor results, and innovate CVM practices. The ideal candidate will have 8-10 years of experience in the telecom sector and a strong analytical background.

Qualifications

• 8 to 10 years of experience in telecom or related industries focusing on customer retention.
• Master's degree in CVM or Data Analytics is an advantage.
• Proven track record in designing customer retention strategies.

Responsibilities

• Analyze customer data to identify opportunities for increasing customer lifetime value.
• Develop and execute retention programs to reduce churn and increase loyalty.
• Collaborate across teams to enhance customer experience and satisfaction.

Skills

Customer life-cycle strategies

Retention programs

Data analytics

Cross-functional project management

Communication skills

Analytical skills

Education

BSC in Business Administration, Marketing, or Data Analytics

Tools

Campaign management tools

BI/Analytics platforms

Job description

Zain is seeking a Manager for CVM and Retention in Bahrain to drive customer lifecycle strategies that enhance value and reduce churn. This role involves analyzing customer behaviors and designing retention programs that foster loyalty.

Close collaboration with various teams is required to execute effective retention campaigns, monitor results, and innovate CVM practices. The ideal candidate will have 8-10 years of experience in the telecom sector and a strong analytical background.