Signature Key Account Manager at Zain

Zain; Manama; On-site; BHD 15,000 - 27,000; Full time

Job summary

Zain in Bahrain seeks an experienced Account Manager to develop key accounts, grow market share, and ensure exceptional client experiences. You will educate customers on product usage, resolve issues, and maintain up-to-date client profiles while nurturing VIP relationships.

The role requires 3+ years in customer service management with a focus on high-value clients and cross-functional collaboration with marketing and operations.

Qualifications

• 3+ years in customer service management; experience with key accounts or high-value customers.
• Bachelor's degree in business or communication.

Responsibilities

• Develop key accounts and grow market share.
• Achieve sales targets set by the department.
• Educate customers on product usage and features.
• Maintain VIP accounts invoices, credit limits, retention, and churn reports.
• Update and maintain customer details and profiles.
• Resolve technical difficulties for customers.
• Communicate regularly with clients to track changing tastes and preferences.
• Coordinate with Customer Marketing to align campaigns for VIP accounts.
• Create and maintain a comprehensive customer database.
• Perform other related duties as assigned.

Skills

Communication

Detail orientation

Organization

Problem-solving

Customer care

Relationship building

Education

Bachelor's degree in business or communication

Job description

About the Role

Responsible for representing the business to its most valued clients and building strong, long-lasting relationships with them. The role focuses on understanding each client's needs, supporting them with any challenges, identifying new opportunities, and finding ways to grow and maintain successful accounts while ensuring a positive client experience.

What We Need From You*

• Develop key accounts and be responsible for achieving sales and increasing market share.
• Reach sales targets set by the department.
• Educate customers regarding product usage and features.
• Determine the crucial needs the of the customers and carry them out to ensure that they receive first-class customer care and service.
• Create an organized data base of all clients with full profile.
• Manage and resolve any technical difficulties the customer faces.
• Interact and communicate with the client on a regular basis to determine changing tastes and preferences.
• Maintain a high level of exposure within the company in the major departments and communicate regularly with them through visits, telephone and emails to achieve smooth operations of procedures processes.
• Update management of any statistics and data relating to Customer complaints, requirements, and inquiries.
• Establish and continuously update customer details & updated information.
• Establish and maintain effective customer relations.
• Handle the VIP accounts invoices collection, credit limit adjustments, retention process and churn reports.
• Maintain the customer base by locking the customer with new devices.
• Base clean up based on certain agreed criteria.
• Develop a holistic view of the customer market trends and identify sales opportunities across the VIP accounts.
• Work with the Customer Marketing team to ensure that all product and service marketing campaigns are coordinated within and across the VIP accounts to ensure maximum value is derived from any promotional activity.
• To be able to attract and create new database of customers.
• Perform all other related duties as assigned or needed.

Qualifications and Experience*

• Bachelor's degree in business or communication.
• 3+ years' experience in customer service management. Preferably managing key accounts or high value customers.

Skills and Knowledge*

• Excellent written and verbal communication skills.
• Detail oriented with the ability to hit target goals.
• Strong organizational and problem-solving skills.
• Great customer care focus.
• Excellent External relationships for customer attraction.