Vehicle Service Advisor | Drive Repairs, Upsell & Satisfaction

Ebrahim Khalil Kanoo B.S.C (c); Manama; On-site; BHD 6,000 - 10,000; Full time

Job summary

Ebrahim Khalil Kanoo B.S.C (c) in Manama, Bahrain seeks a Service Advisor to be the primary contact between customers and the service center, understanding requirements and advising on maintenance needs.

You will prepare service estimates, negotiate costs, coordinate with workshop teams, and ensure a high level of customer satisfaction while contributing to service revenue and operational targets.

Qualifications

• Diploma or degree in Automotive Engineering or related field.
• Minimum 3 years as Service Advisor in automotive dealership/service center.
• Knowledge of vehicle servicing, preventive maintenance, and repair processes.
• Experience in preparing service estimates, explaining requirements, and obtaining customer approvals.
• Proven ability to achieve service sales targets and convert enquiries into business.
• Excellent communication and negotiation skills.

Responsibilities

• Greet customers and understand their service and repair requirements.
• Conduct initial vehicle inspections, document complaints, and prepare accurate job cards.
• Explain recommended repairs, costs, and timelines clearly to customers.
• Prepare and communicate service quotations and obtain customer approvals before proceeding with repairs.
• Demonstrate negotiation skills to convert service enquiries into confirmed orders and maximize service sales.
• Coordinate with workshop technicians, parts departments, and service management for timely servicing.
• Keep customers informed about repair progress, delays, and delivery schedules.
• Explain completed repairs during handover and address customer concerns.

Skills

English fluency

Negotiation skills

Customer handling

Sales orientation

MS Office

DMS familiarity

Education

Automotive Engineering diploma

Automotive degree

Tools

Dealer management systems

Workshop management software

Job description

Ebrahim Khalil Kanoo B.S.C (c) in Manama, Bahrain seeks a Service Advisor to be the primary contact between customers and the service center, understanding requirements and advising on maintenance needs.

You will prepare service estimates, negotiate costs, coordinate with workshop teams, and ensure a high level of customer satisfaction while contributing to service revenue and operational targets.