Service Advisor I Motor City Service Center I Mameer

Ebrahim Khalil Kanoo B.S.C (c); Manama; On-site; BHD 40,000 - 67,000; Full time

Job summary

Ebrahim Khalil Kanoo B.S.C (c) in Bahrain is seeking a Service Advisor to be the primary contact for customers, assess their vehicle service needs, prepare estimates and negotiate costs with the workshop team.

The role focuses on achieving service center targets, delivering high customer satisfaction, and promoting preventive maintenance and genuine spare parts. Candidates should have relevant automotive service experience.

Qualifications

• Diploma or degree in Automotive Engineering, Mechanical Engineering, or Automobile Technology is preferred.

Responsibilities

• Welcome customers and understand their service requirements.

Skills

Excellent English communication

Negotiation skills

Customer handling

Interpersonal skills

Customer-focused

Explain technical issues simply

Sales orientation

Planning & time management

Problem solving

MS Office proficiency

DMS/workshop software familiarity

Under pressure management

Attention to detail

Education

Diploma or degree in Automotive Engineering, Mechanical Engineering, or Automobile Technology

Tools

MS Office

DMS/workshop management software

Job description

Key Responsibilities

• Welcome customers and understand their vehicle service, maintenance, and repair requirements.
• Conduct initial vehicle inspections, document customer complaints, and prepare accurate job cards.
• Explain recommended repairs, maintenance requirements, labor charges, parts costs, and service timelines clearly to customers.
• Prepare and communicate service quotations and obtain customer approval before proceeding with repairs.
• Demonstrate strong negotiation and persuasion skills to convert service enquiries into confirmed repair orders and maximize service sales.
• Follow up with customers on pending quotations, additional repair requirements, and service approvals.
• Coordinate with workshop technicians, parts departments, and service management to ensure timely and efficient vehicle servicing.
• Keep customers informed about repair progress, delays, additional costs, and vehicle delivery schedules.
• Explain completed repairs and services to customers during vehicle handover and ensure their concerns have been addressed.
• Handle customer complaints, resolve service-related issues professionally, and elevate complex matters when necessary.
• Identify opportunities for additional services, preventive maintenance, and genuine spare parts sales.
• Maintain accurate customer records, service histories, job cards, quotations, invoices, and other service documentation.
• Follow up with customers after service completion to obtain feedback and promote customer retention.
• Achieve assigned targets for labor sales, service revenue, customer satisfaction, upselling, and service retention.
• Ensure compliance with company policies, service center procedures, quality standards, and health and safety requirements.

We are looking for a Service Advisor who is responsible for acting as the primary point of contact between customers and the service center. The role involves understanding customer requirements, advising on vehicle maintenance and repair needs, preparing service estimates, negotiating service costs, coordinating with the workshop team, and ensuring a high level of customer satisfaction while achieving service center revenue and operational targets.

Required Skills And Competencies

• Excellent English communication skills, both verbal and written.
• Strong negotiation, persuasion, and customer handling skills.
• Excellent interpersonal skills with the ability to build trust and maintain long-term customer relationships.
• Customer-focused approach with a strong commitment to service quality and customer satisfaction.
• Ability to explain technical vehicle issues in simple, customer-friendly language.
• Strong sales orientation, commercial awareness, and ability to identify additional revenue opportunities.
• Good planning, coordination, problem-solving, and time management skills.
• Ability to handle customer complaints and challenging situations professionally.
• Proficiency in MS Office and familiarity with automotive dealer management systems (DMS) or workshop management software.
• Ability to work under pressure in a fast-paced service center environment and manage multiple customer requests simultaneously.
• Strong attention to detail and accuracy in preparing quotations, job cards, and service documentation.

Personal Attributes

• The ideal candidate should be professional, confident, customer-oriented, commercially minded, and proactive, with a strong ability to negotiate, communicate effectively, and deliver an excellent customer experience while contributing to the overall profitability of the service center.

Minimum Qualifications And Experience

• Diploma or degree in Automotive Engineering, Mechanical Engineering, Automobile Technology, or a related field is preferred.
• Minimum 3 years of relevant experience as a Service Advisor in an automotive dealership, vehicle service center, or automotive workshop.
• Good understanding of vehicle servicing, preventive maintenance, repair processes, labor operations, and spare parts.
• Experience in preparing service estimates, explaining repair requirements, and handling customer approvals.
• Proven ability to achieve service sales targets and convert customer enquiries into business.

Primary Location

Bahrain

Job Posting

02/11/2026, 9:19:27 AM