Service Advisor-Automotive

Qureos; Riffa2; On-site; BHD 6,000 - 12,000; Full time

Job summary

First Motors in Bahrain is seeking a motivated Service Advisor to join our automotive team in Sitrah. The role focuses on understanding customer needs and guiding them through repair and maintenance processes with clear explanations and professional service.

You will prepare repair orders, liaise with workshop staff, and maintain up-to-date knowledge of vehicle specifications. Strong communication skills and the ability to handle multiple tasks are essential for success in our fast-paced

Qualifications

• Minimum high school diploma or equivalent; additional automotive technology qualifications are a plus.
• Experience as a Service Advisor in the automotive industry is required.
• Excellent customer service and communication skills are essential.
• Ability to work under pressure and manage multiple tasks effectively.
• Strong organizational and administrative abilities with proficient computer skills.

Responsibilities

• Greet customers and determine their automotive needs.
• Advise on repairs and maintenance, explaining technical issues clearly.
• Prepare repair orders with accurate customer and vehicle data.
• Coordinate with technicians to schedule and monitor repairs.
• Provide accurate estimates for repairs and services.
• Manage customer communications and handle inquiries professionally.

Skills

Customer service

Communication

Automotive knowledge

Multi-tasking

Administration

Tech software

Education

High school diploma

Tools

CRM software

Job description

Job Overview:

First Motors is seeking a highly motivated and customer-focused Service Advisor- Automotive to join our team in Sitrah, Bahrain. This is a full-time position offering an exciting opportunity to work with a leading automotive group. The ideal candidate will be a someone based in Bahrain with a passion for providing exceptional customer service and a strong understanding of the automotive industry. This role requires excellent communication and interpersonal skills, as well as the ability to manage multiple tasks efficiently.

Responsibilities:

• Greet customers and ascertain their automotive needs.
• Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
• Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
• Liaise with technicians and workshop staff to schedule and monitor repairs.
• Provide accurate estimates for repairs and services.
• Keep customers informed of the progress of their repairs.Handle customer queries and complaints professionally and efficiently.
• Maintain up-to-date knowledge of vehicle specifications and service requirements.
• Contribute to a positive and efficient team environment.

Qualifications:

• Proven experience as a Service Advisor within the automotive industry.
• Strong understanding of vehicle mechanics and maintenance procedures.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Strong organisational and administrative skills.
• Proficient computer skills and experience with relevant software.
• High school diploma or equivalent; further qualifications in automotive technology are advantageous.