Automotive Service Advisor — Customer Excellence

Qureos; Bahrain; On-site; BHD 6,000 - 12,000; Full time

Job summary

First Motors is seeking a dedicated Service Advisor in Bahrain to deliver exceptional customer service in an automotive setting. The role involves explaining repairs, creating repair orders, and coordinating with workshop staff to ensure timely service.

The ideal candidate has experience as a Service Advisor, strong communication skills, and a solid understanding of vehicle maintenance. This full-time position emphasizes accuracy, efficiency, and customer satisfaction in a dynamic team

Qualifications

• Proven experience as a Service Advisor within the automotive industry.
• Strong understanding of vehicle mechanics and maintenance procedures.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Strong organisational and administrative skills.
• Proficient computer skills and experience with relevant software.
• High school diploma or equivalent; further qualifications in automotive technology are advantageous.

Responsibilities

• Greet customers and ascertain their automotive needs.
• Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
• Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
• Liaise with technicians and workshop staff to schedule and monitor repairs.
• Provide accurate estimates for repairs and services.
• Keep customers informed of the progress of their repairs.
• Handle customer queries and complaints professionally and efficiently.
• Maintain up-to-date knowledge of vehicle specifications and service requirements.
• Contribute to a positive and efficient team environment.

Skills

Customer service

Communication

Time management

Administrative skills

Computer skills

Education

High school diploma or equivalent

Job description

First Motors is seeking a dedicated Service Advisor in Bahrain to deliver exceptional customer service in an automotive setting. The role involves explaining repairs, creating repair orders, and coordinating with workshop staff to ensure timely service.

The ideal candidate has experience as a Service Advisor, strong communication skills, and a solid understanding of vehicle maintenance. This full-time position emphasizes accuracy, efficiency, and customer satisfaction in a dynamic team