Service Advisor-Automotive

TradesApp; Riffa2; On-site; BHD 4,500 - 7,500; Full time

Job summary

TradesApp is seeking a Service Advisor in Bahrain to join our automotive team in Sitrah. You will greet customers, assess needs, explain repairs, prepare orders, and coordinate with technicians to ensure timely service.

The role requires excellent communication, strong customer service, and solid knowledge of vehicle maintenance. You will provide accurate estimates, keep customers informed, and support a collaborative workshop environment.

Qualifications

• Proven experience as a Service Advisor within the automotive industry.
• Strong understanding of vehicle mechanics and maintenance procedures.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Strong organisational and administrative skills.
• Proficient computer skills and experience with relevant software.

Responsibilities

• Greet customers and ascertain their automotive needs.
• Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
• Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
• Liaise with technicians and workshop staff to schedule and monitor repairs.
• Provide accurate estimates for repairs and services.
• Keep customers informed of the progress of their repairs.
• Handle customer queries and complaints professionally and efficiently.
• Maintain up-to-date knowledge of vehicle specifications and service requirements.
• Contribute to a positive and efficient team environment.

Skills

Customer service

Communication

Automotive knowledge

Time management

Organizational skills

Administrative skills

Computer skills

Work under pressure

Education

High school diploma or equivalent

Automotive technology qualifications advantageous

Tools

CRM software

Workshop management software

Job description

Job Overview:

Our client is seeking a highly motivated and customer-focused Service Advisor- Automotive to join our team in Sitrah, Bahrain. This is a full-time position offering an exciting opportunity to work with a leading automotive group. The ideal candidate will be a someone based in Bahrain with a passion for providing exceptional customer service and a strong understanding of the automotive industry. This role requires excellent communication and interpersonal skills, as well as the ability to manage multiple tasks efficiently.

Responsibilities:

• Greet customers and ascertain their automotive needs.
• Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
• Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
• Liaise with technicians and workshop staff to schedule and monitor repairs.
• Provide accurate estimates for repairs and services.
• Keep customers informed of the progress of their repairs.
• Handle customer queries and complaints professionally and efficiently.
• Maintain up-to-date knowledge of vehicle specifications and service requirements.
• Contribute to a positive and efficient team environment.

Qualifications:

• Proven experience as a Service Advisor within the automotive industry.
• Strong understanding of vehicle mechanics and maintenance procedures.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Strong organisational and administrative skills.
• Proficient computer skills and experience with relevant software.
• High school diploma or equivalent; further qualifications in automotive technology are advantageous.