Student Success Advisor

The American University of Bahrain; Manama; On-site; BHD 20,000 - 31,000; Full time

Job summary

The American University of Bahrain is seeking a dedicated Student Support Coordinator to advise and assist at-risk students with course selection, registration, workload and progression requirements.

You will monitor attendance and performance, coordinate referrals to academic advisors and the University Counselor, maintain confidential records, and contribute to retention strategies and student success initiatives.

Qualifications

• Commitment to student success and holistic support.
• Strong interpersonal skills with students at risk.
• Ability to identify at-risk students and initiate interventions.
• Independent work ethic with deadlines and multi-tasking.
• Knowledge of university policies related to registration and progression.

Responsibilities

• Advise and support students at risk regarding course selection, registration, workload and progression requirements.
• Monitor attendance of at-risk students and proactively follow up on concerning patterns.
• Monitor academic performance and engagement, providing guidance and support.
• Identify students needing additional support and coordinate referrals to advisors or counselors.
• Coordinate meetings between students and their academic advisors or counselors.
• Maintain confidential records of interventions, referrals and outcomes.
• Support counselling-related student matters and coordination with the University Counselor.
• Assist with processing student grievance and appeal requests per policies.
• Contribute to retention and early-intervention strategies and initiatives.
• Perform other duties related to student success and retention as assigned.

Skills

Student support

Interpersonal skills

Case management

Communication skills

Arabic & English

Job description

Responsibilities

• Advise and support students at risk in relation to course selection registration academic workload and progression requirements
• Monitor the attendance of students at risk and proactively follow up with students who demonstrate concerning attendance patterns or are missing classes
• Monitor the academic performance and engagement of students at risk throughout the semester and proactively follow up to provide guidance encouragement and appropriate support
• Identify students who may require additional academic personal or wellbeing support and coordinate referrals to academic advisors the University Counselor or other relevant University support services as appropriate
• Coordinate meetings and follow-up between students and their academic advisors and or the University Counselor to ensure that identified concerns are appropriately addressed
• Maintain appropriate records of student interventions follow-ups referrals and outcomes while ensuring confidentiality and adherence to University policies and procedures
• Provide support in counselling-related student matters including assisting with student follow-up and coordination with the University Counselor as required
• Assist with receiving reviewing coordinating and processing student grievance and appeal requests in accordance with University policies and procedures as required
• Contribute to the development and implementation of student retention and early-intervention strategies and initiatives
• Perform other duties and responsibilities related to student success support and retention as assigned or required

Qualifications

Demonstrated commitment to student success, retention, and holistic student support.Strong interpersonal skills and the ability to build trust and rapport with students, particularly students experiencing academic or personal challenges.Ability to identify students at risk and proactively initiate appropriate interventions and follow-up.Ability to work independently with minimum direction and strict adherence to deadlines while handling multiple tasks simultaneously.Knowledge of university policies and regulations related to registration, academic progression, student conduct, grievances, and appeals.Ability to handle sensitive student matters with professionalism, discretion, empathy, and confidentiality.Ability to work proactively and collaboratively with various internal and external constituencies.Excellent oral, written, and interpersonal communication skills in both English (US) and Arabic.Excellent planning, organization, follow-up, and case management skills.