Service Advisor

Confidential Company; Manama; On-site; BHD 6,000 - 9,000; Full time

Job summary

Confidential Company in Bahrain is seeking a Service Advisor to be the primary contact for customers needing vehicle maintenance or repairs. You will ensure timely, professional communication between customers and the workshop, and actively promote products and services to drive satisfaction and revenue.

The role requires strong interpersonal skills, a customer-first mindset with a sales focus, familiarity with vehicle systems, and the ability to multitask in a fast-paced environment.

Qualifications

• Prior experience in a similar role within the automotive sector.
• Strong interpersonal and communication skills.
• Customer-first mindset with a sales-oriented approach.
• Familiarity with vehicle systems and service processes.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Communicate and receive customer requests efficiently and professionally
• Achieve monthly sales targets through effective service recommendations
• Identify client requirements and accurately record vehicle issues
• Respond to customer inquiries in a timely and courteous manner
• Upsell and cross-sell relevant products and services
• Maintain excellent customer service to ensure repeat business
• Follow up on job orders and service progress with internal teams
• Ensure compliance with quality standards, processes, and policies
• Submit regular reports on service performance and KPIs
• Follow and implement EHSQ (Environment, Health, Safety & Quality) guidelines
• Perform other job-related duties as assigned

Skills

Interpersonal skills

Communication

Sales orientation

Customer-first mindset

Vehicle systems knowledge

Multitasking

Job description

As a Service Advisor, you will be the primary point of contact for customers requiring vehicle maintenance or repair services. You will ensure timely, professional, and efficient communication between customers and the workshop, while actively promoting products and services to drive customer satisfaction and revenue growth.

• Communicate and receive customer requests efficiently and professionally
• Achieve monthly sales targets through effective service recommendations
• Identify client requirements and accurately record vehicle issues
• Respond to customer inquiries in a timely and courteous manner
• Upsell and cross-sell relevant products and services
• Maintain excellent customer service to ensure repeat business
• Follow up on job orders and service progress with internal teams
• Ensure compliance with quality standards, processes, and policies
• Submit regular reports on service performance and KPIs
• Follow and implement EHSQ (Environment, Health, Safety & Quality) guidelines
• Perform other job-related duties as assigned

Desired Candidate Profile

• Prior experience in a similar role within the automotive sector
• Strong interpersonal and communication skills
• Customer-first mindset with a sales-oriented approach
• Familiarity with vehicle systems and service processes
• Ability to multitask in a fast-paced environment