Senior Analyst, B2B Application Support

Kuwait Finance House Group; Manama; Presencial; BHD 20.000 - 28.000; Jornada completa

Descripción de la vacante

Kuwait Finance House Group in Bahrain seeks an experienced Application Support/Operations lead to oversee B2B banking app and corporate digital services, ensuring availability, security, and regulatory compliance.

You will coordinate incidents, changes, and releases, manage vendors, monitor performance, and drive improvements to reduce operational risk, with a focus on resilience and service quality.

Formación

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering or a related field.
• ITIL certification is preferred.
• Banking-technology certifications or payments/integration experience are advantageous.
• 8+ years of application support or technology operations experience, including enterprise banking apps.

Responsabilidades

• Act as the primary support owner for the B2B application, corporate digital channels, services and technical components.
• Coordinate incident, problem, change and release activities across application, infrastructure, database, integration, network, security, operations and vendor teams.
• Monitor application health, performance, capacity, corporate transactions, payment files, interfaces, APIs, secure file transfers, scheduled jobs, logs and operational controls.
• Lead investigation of production issues, transaction exceptions, file-processing failures and connectivity problems, coordinate root-cause analysis and ensure corrective and preventive actions are completed.
• Ensure application patches, platform and database upgrades, vulnerability remediation, certificate renewals and end-of-life actions are planned and completed.
• Coordinate testing, deployment, rollback planning, production readiness and post-implementation validation for B2B application changes.
• Maintain application inventories, architecture and interface references, data-flow documentation, runbooks, support procedures, access matrices and recovery documentation.
• Ensure compliance with enterprise architecture, information security, data privacy, change-management, audit and regulatory requirements.
• Manage vendor performance, technical support cases, maintenance obligations, service-level commitments and escalations.
• Coordinate business continuity and disaster-recovery testing and address identified recovery gaps.
• Provide management reporting on service availability, incidents, problems, risks, transaction failures, capacity, technical debt and improvement plans.
• Ensure effective knowledge transfer and operational handover for new or enhanced B2B capabilities.
• Oversee the release of other non-related technology / application to ensure oversight and additional control as part of segregation of duties.

Educación

Bachelor’s degree in Computer Science, Information Technology, Software Engineering or a related field

Descripción del empleo

JOB PURPOSE / ROLE:

Responsible for the stable, secure and controlled operation of the Bank's Business-to-Business (B2B) application and related corporate digital banking services. The role provides end-to-end application support ownership, coordinates incidents, problems, changes and releases, manages technical dependencies and vendors, and ensures service performance, transaction integrity, resilience, regulatory compliance and documentation requirements are maintained.

OBJECTIVES AND KEY RESPONSIBILITIES:

Objectives:

• Maintain agreed availability, performance and service levels for the B2B application and supporting services.
• Ensure critical incidents, recurring problems, transaction-processing issues and integration failures are managed within agreed timelines.
• Maintain current application ownership records, support documentation, monitoring controls and recovery procedures.
• Reduce recurring incidents and operational risk through root-cause analysis, preventive remediation and controlled technical improvements.
• Strengthen internal support capability and knowledge retention for the B2B application.

Responsibilities:

• Act as the primary support owner for the B2B application, corporate digital channels, services and technical components.
• Coordinate incident, problem, change and release activities across application, infrastructure, database, integration, network, security, operations and vendor teams.
• Monitor application health, performance, capacity, corporate transactions, payment files, interfaces, APIs, secure file transfers, scheduled jobs, logs and operational controls.
• Lead investigation of production issues, transaction exceptions, file-processing failures and connectivity problems, coordinate root-cause analysis and ensure corrective and preventive actions are completed.
• Ensure application patches, platform and database upgrades, vulnerability remediation, certificate renewals and end-of-life actions are planned and completed.
• Coordinate testing, deployment, rollback planning, production readiness and post-implementation validation for B2B application changes.
• Maintain application inventories, architecture and interface references, data-flow documentation, runbooks, support procedures, access matrices and recovery documentation.
• Ensure compliance with enterprise architecture, information security, data privacy, change-management, audit and regulatory requirements.
• Manage vendor performance, technical support cases, maintenance obligations, service-level commitments and escalations.
• Coordinate business continuity and disaster-recovery testing and address identified recovery gaps.
• Provide management reporting on service availability, incidents, problems, risks, transaction failures, capacity, technical debt and improvement plans.
• Ensure effective knowledge transfer and operational handover for new or enhanced B2B capabilities.
• Oversee the release of other non-related technology / application to ensure oversight and additional control as part of segregation of duties.

QUALIFICATIONS & EXPERIENCE:

Academic Qualifications (Minimum Requirement):

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering or a related field.

Professional Certifications (Minimum Requirement / Preferred):

• ITIL certification is preferred.
• Relevant corporate digital banking, payments, integration or application-support certification is an advantage.
• Relevant information security, cloud, DevOps or banking-technology certification is an advantage.

Minimum Experience:

• At least 8 years of application support or technology operations experience, including experience supporting critical enterprise or banking applications.
• Practical experience with B2B or corporate banking applications, payment and file processing, interfaces and APIs, databases, secure connectivity, monitoring and production-incident troubleshooting is preferred.