Senior Analyst, B2B Application Support

Maseera; Manama; Presencial; BHD 12.000 - 20.000; Jornada completa

Descripción de la vacante

Maseera in Bahrain seeks a responsible operations support professional to ensure the stable, secure, and controlled operation of the B2B banking application and related corporate digital services.

You will own end-to-end application support, coordinate incidents, changes and releases, manage technical dependencies and vendors, and ensure service performance, transaction integrity, resilience and regulatory compliance.

Formación

• Maintain agreed availability, performance and service levels for the B2B application and supporting services.
• Ensure critical incidents, recurring problems, transaction-processing issues and integration failures are managed within agreed timelines.
• Maintain current application ownership records, support documentation, monitoring controls and recovery procedures.
• Reduce recurring incidents and operational risk through root-cause analysis, preventive remediation and controlled technical improvements.
• Strengthen internal support capability and knowledge retention for the B2B application.

Descripción del empleo

Responsible for the stable, secure and controlled operation of the Bank's Business-to-Business (B2B) application and related corporate digital banking services. The role provides end-to-end application support ownership, coordinates incidents, problems, changes and releases, manages technical dependencies and vendors, and ensures service performance, transaction integrity, resilience, regulatory compliance and documentation requirements are maintained.

OBJECTIVES AND KEY RESPONSIBILITIES:

Objectives:

• Maintain agreed availability, performance and service levels for the B2B application and supporting services.
• Ensure critical incidents, recurring problems, transaction-processing issues and integration failures are managed within agreed timelines.
• Maintain current application ownership records, support documentation, monitoring controls and recovery procedures.
• Reduce recurring incidents and operational risk through root-cause analysis, preventive remediation and controlled technical improvements.
• Strengthen internal support capability and knowledge retention for the B2B application.

Responsibilities: