Analyst, DotNet Application Support

Kuwait Finance House; Manama; On-site; BHD 40,000 - 56,000; Full time

Job summary

Kuwait Finance House Group is seeking an experienced professional to ensure stable, secure operation of .NET applications. You will own end-to-end application support, coordinate incidents, changes and releases, and manage dependencies with vendor teams to maintain service performance and regulatory compliance.

Key responsibilities include monitoring health and logs, leading root-cause analysis, and ensuring patches and upgrades are planned and executed. Banking domain experience is a plus.

Qualifications

• Bachelor’s degree in computer science, information technology or related field.
• Certifications such as ITIL are preferred or advantageous.
• Experience with banking or enterprise applications is favorable.

Responsibilities

• Act as primary support owner for assigned .NET applications and services.
• Coordinate incidents, problems, changes and releases across teams.
• Monitor health, performance, interfaces and logs; drive issue resolution.
• Plan patches, upgrades, vulnerability remediations and end-of-life actions.
• Lead testing, deployment planning and post-implementation validation.

Skills

Incident management

Root-cause analysis

Change & release coordination

Monitoring & troubleshooting

Vendor coordination

Education

Bachelor's degree in computer science or related field

Tools

.NET applications

SQL databases

Windows-based environments

Azure / cloud operations

Monitoring tools

Job description

JOB PURPOSE / ROLE:

Responsible for the stable, secure and controlled operation of the Bank’s assigned .NET applications and related services. The role provides end-to-end application support ownership, coordinates incidents, problems, changes and releases, manages technical dependencies and vendors, and ensures service performance, resilience, regulatory compliance and documentation requirements are maintained.

OBJECTIVES AND KEY RESPONSIBILITIES:

Objectives:

• Maintain agreed availability, performance and service levels for assigned .NET applications and supporting services.
• Ensure critical incidents, recurring problems and production risks are managed within agreed timelines.
• Maintain current application ownership records, support documentation, monitoring controls and recovery procedures.
• Reduce recurring incidents and operational risk through root-cause analysis, preventive remediation and controlled technical improvements.
• Strengthen internal support capability and knowledge retention for critical .NET applications.

Responsibilities:

• Act as the primary support owner for assigned .NET applications, services and technical components.
• Coordinate incident, problem, change and release activities across application, infrastructure, database, integration, security and vendor teams.
• Monitor application health, performance, capacity, scheduled jobs, interfaces, APIs, logs and operational controls.
• Lead investigation of production issues, coordinate root-cause analysis and ensure corrective and preventive actions are completed.
• Ensure application patches, framework upgrades, vulnerability remediation, certificate renewals and end-of-life actions are planned and completed.
• Coordinate testing, deployment, rollback planning, production readiness and post-implementation validation for application changes.

Academic Qualifications (Minimum Requirement):

• Bachelor’s degree in computer science, Information Technology, Software Engineering or a related field.

Professional Certifications (Minimum Requirement / Preferred):

• ITIL certification is preferred.
• Microsoft certification relevant to .NET, Azure, application development or cloud operations is an advantage.
• Relevant database, DevOps, information security or application-support certification is an advantage.

Minimum Experience:

• At least 8 years of application support or technology operations experience, including experience supporting critical enterprise or banking applications.
• Practical experience with .NET applications, web services and APIs, SQL databases, Windows-based application environments, monitoring and incident troubleshooting is preferred.