B2B Application Support Lead — Reliability & Incidents

Maseera; Manama; On-site; BHD 12,000 - 20,000; Full time

Job summary

Maseera in Bahrain seeks a responsible operations support professional to ensure the stable, secure, and controlled operation of the B2B banking application and related corporate digital services.

You will own end-to-end application support, coordinate incidents, changes and releases, manage technical dependencies and vendors, and ensure service performance, transaction integrity, resilience and regulatory compliance.

Qualifications

• Maintain agreed availability, performance and service levels for the B2B application and supporting services.
• Ensure critical incidents, recurring problems, transaction-processing issues and integration failures are managed within agreed timelines.
• Maintain current application ownership records, support documentation, monitoring controls and recovery procedures.
• Reduce recurring incidents and operational risk through root-cause analysis, preventive remediation and controlled technical improvements.
• Strengthen internal support capability and knowledge retention for the B2B application.

Job description

Maseera in Bahrain seeks a responsible operations support professional to ensure the stable, secure, and controlled operation of the B2B banking application and related corporate digital services.

You will own end-to-end application support, coordinate incidents, changes and releases, manage technical dependencies and vendors, and ensure service performance, transaction integrity, resilience and regulatory compliance.