Analyst, DotNet Application Support

Maseera; Manama; On-site; BHD 24,000 - 36,000; Full time

Job summary

Maseera in Bahrain is seeking a dedicated specialist to ensure stable, secure operation of assigned .NET applications and related services, providing end-to-end support ownership.

You will coordinate incidents, problems, changes and releases, manage technical dependencies and vendors, and uphold service performance, resilience and regulatory compliance, with thorough documentation.

Responsibilities

• Maintain agreed availability, performance and service levels for assigned .NET applications and supporting services.
• Ensure critical incidents, recurring problems and production risks are managed within agreed timelines.
• Maintain current application ownership records, support documentation, monitoring controls and recovery procedures.
• Reduce recurring incidents and operational risk through root-cause analysis, preventive remediation and controlled technical improvements.
• Strengthen internal support capability and knowledge retention for critical .NET applications.

Job description

Responsible for the stable, secure and controlled operation of the Bank’s assigned .NET applications and related services. The role provides end-to-end application support ownership, coordinates incidents, problems, changes and releases, manages technical dependencies and vendors, and ensures service performance, resilience, regulatory compliance and documentation requirementsare maintained.

OBJECTIVES AND KEY RESPONSIBILITIES:

Objectives:

• Maintain agreed availability, performance and service levels for assigned .NET applications and supporting services.
• Ensure critical incidents, recurring problems and production risks are managed within agreed timelines.
• Maintain current application ownership records, support documentation, monitoring controls and recovery procedures.
• Reduce recurring incidents and operational risk through root-cause analysis, preventive remediation and controlled technical improvements.
• Strengthen internal support capability and knowledge retention for critical .NET applications.