Application Support Specialist

Leading Edge; Manama; On-site; BHD 22,560 - 30,080; Full time

Job summary

A leading technology firm in Bahrain is seeking an experienced Application Support Specialist to join their team. The ideal candidate will have strong expertise in supporting the T24 Core Banking System, along with skills in Kubernetes and MS SQL Server. Responsibilities include application monitoring, troubleshooting, and managing deployments, ensuring minimal downtime and adherence to security standards. This role requires a proactive approach and the ability to work in a fast-paced environment, making it suitable for those ready to make significant contributions.

Qualifications

• Minimum of 3-5 years of experience in application support or IT operations.
• Experience in patch management and log aggregation/analysis tools.
• Certifications related to Kubernetes or Microsoft SQL preferred.

Responsibilities

• Proactively monitor application performance to minimize downtime.
• Maintain and optimize application databases running on MS SQL Server.
• Provide expert support for the T24 Core Banking System.

Skills

T24 Core Banking System

Kubernetes

MS SQL Server

Patch management

Log analysis tools (ELK Stack, Splunk)

Flutter framework

Oracle Integration Cloud (OIC)

Education

Bachelor's degree in Computer Science or IT

Tools

Kubernetes

MS SQL Server

Oracle Integration Cloud (OIC)

Job description

Job Title: Application Support Specialist

Overview

Our client is seeking an highly skilled and experienced Application Support Specialist to join our clients team onsite in Bahrain. The ideal candidate will have a strong background in application maintenance, troubleshooting, and deployment, with specific expertise in our core technologies, such asT24 Core Banking System andKubernetes.

Key Responsibilities

• Application Monitoring & Troubleshooting: Proactively monitor application performance and stability, identifying and resolving issues swiftly to minimize downtime.
• Perform in-depth log analysis across multiple systems to identify root causes and responsible systems for incidents, errors, and performance degradation.
• Utilize Correlation IDs and timestamps to trace transaction flows across microservices and integration layers.
• Patch Management and Deployment: Plan, test, and execute regular patch deployments for core banking applications (T24) and underlying infrastructure components (MS SQL, Kubernetes).
• Coordinate with vendors and internal teams to obtain, validate, and schedule necessary application and security patches.
• Core Banking System Support: Provide expert support and maintenance for the T24 Core Banking System, including environment management, end-of-day/start-of-day procedures, and troubleshooting specific module issues.
• Understand core banking processes and data flows to better support business users.
• Infrastructure & Deployment: Manage and support application deployments utilizing Kubernetes containers and orchestration.
• Maintain and optimize application databases running on MS SQL Server.
• Support applications built with the Flutter framework.
• Integration and Cloud Support: Support and troubleshoot integrations managed through Oracle Integration Cloud (OIC), ensuring reliable data exchange between systems.
• Security & Access Management: Administer and maintain secure remote server and access management systems (e.g., VPNs, jump servers, access control lists).
• Ensure all support activities adhere to established security and compliance standards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in an application support or IT operations role, with proven expertise in patch management and log aggregation/analysis tools (e.g., ELK Stack, Splunk).

Technical Skills (Must-Have):

• Proven experience supporting and troubleshooting the T24 Core Banking System.
• Solid understanding and practical experience with Kubernetes for containerised application deployment and management.
• Expertise in MS SQL Server, including writing complex queries, performance tuning, and database maintenance.
• Experience with application development and/or support using the Flutter framework.
• Familiarity with Oracle Integration Cloud (OIC) for monitoring and supporting enterprise integrations.

Soft Skills:

• Exceptional analytical and diagnostic skills for troubleshooting complex, multi-system failures using log data.
• Strong verbal and written communication skills in English.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Certifications related to Kubernetes (e.g., CKA, CKAD), Microsoft SQL, or Oracle Cloud.
• Experience in the financial services or banking sector in the GCC region.